Ordered the pumpkin smoothie online…got there and they were out, kinda annoying since it’s October and the only time you offer it for it to be out…I tried another smoothie and it was just ok.
Kim H.
My only complaint is that I ordered granola on the side and it wasn't.
Morgan C.
i had great service! i love eating nekter acai bowls!
Felicia MadridGoogle
This is my second visit, employees are friendly and helpful, but there seems to be an issue with management. First visit they were out of oranges, if they didn’t have such a limited menu of fruits & veggies it wouldn’t be a big deal, it was in the am so not like they ran out from a busy day. Second visit, juice machine was out of service, so disappointing because I was craving the celery aide & this is a juice place. Anyway, the employees still took care of me and made it right with what they could do. Overall I like the products but this location is a struggle.
Took over 40 minutes to get 2 acai bowls. Seems they were more focused on the online orders, and I believe the girl behind the counter was alone trying to keep up with things. Music- what on earth kind of music was that? Way too loud, it would go in and out, like losing signal and skipping, I couldn't even hear myself think! Not a good experience at this location, doubt I will go back! Too bad, I do like the Dana Park location though. I gave a 3 only because the bowls were tasty and we at least got an apology for the wait.
Google, website, and the door itself says open at 7am. Got there a little after seven and waited outside for about 35 min. Saw two employees inside and we knocked multiple times, they never acknowledged us. We were a group of 8 and more ppl showed up and left. Reached out to nekter via Twitter, and they basically said google, website, and the door (and us) were wrong and it actually opens at 8. Lol.... sounds like management is deciding to just stand up for poot employees who don’t feel like working 🙃
Response from the owner · June 19, 2021
Ashley, We appreciate the time you took to leave us feedback. We're extremely sorry about the incorrect times listed on websites. We did in fact switch our hours at the beginning of COVID to be at 8am. We hope to switch our hours back to 7am in the future.
Google, and the front door said they open at 7am on Saturday. Apparently they don’t. Just FYI. Mesa Ridgeview Plaza location.
Response from the owner · June 19, 2021
Tyler, We appreciate you bringing this issue to our attention. We're very sorry about the incorrect information. We do open at 8am Monday-Sunday at this location.
Thank you
Location was supposed to open at 7am on Saturday. We arrived at 7:45 to find it still closed. After a couple minutes two employees came out of the back and seemed to be setting up. We tried knocking to check what the situation was/ if hours were different and the employees refused to acknowledge us.
We’ve had the food once before and enjoyed it enough to go back- but the service at this location sub par.
Response from the owner · June 19, 2021
Anna, Thanks for rating your experience. Please know that customer happiness is our top priority and we are upset this has not been your experience. We apoloigze immensily for the lack of updated infomration on our hours. Our hours are Monday-Sunday 8am-7pm.
Tumeric sunrise is absolutely disgusting! My god $9 for this thing too. I'm not sure how this place is still in business.
Response from the owner · June 19, 2021
Ken, we'd really like to hear more and see what you ordered. We can definitely offer some suggestions either based on what you're in the mood for or what health benefits you're looking for :) Please feel free to email us at [email protected] or let the cashier know on your next visit. We're sure you'll fall in love with something on the Nekter menu!Ken, Thank you for letting us know about your recent experience. Please accept our apology for the inconvenience we've caused. In order to learn more about what happened we would appreciate if you reached out to us at your earliest convenience. Kindest regards, Tierra Winckler
We had this six times in the last month, before we found out they had a loyalty program. It's expensive. The staff is friendly, and helpful. The PEANUT BUTTER BOWL would be better as a drizzle and not a blend, also needs cane sugar or agave syrup (you do get a great portion for $10). The PB Health Nut Smoothie is perfection if Cacao is blended correctly. The new ELDERBERRY SMOOTHIE is awesome, get some zinc.
Response from the owner · June 19, 2021
Hello Nick, We are grateful and appreciate the time you took to leave your review. We are happy to read that our team has been able to provide exceptional service for you. We look forward to serving you many more times in the future! We're here for you anytime!
Love to hear that this was taken care of for you, Austin! Thank you for the great review. We couldn't be more thrilled! Hope you enjoy your next visit with us!Hello Austin, Thanks for the great review! Our goal will always be to provide the best experience and we love knowing yours was no different. It was a pleasure to serve you.
Worst experience I've ever had! Two ladies working there had worst attitudes I've ever experienced in any food establishment. I asked them both about wearing masks and they said they "love wearing masks, death to the US"!
Response from the owner · June 19, 2021
Hi Aimee,
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right.
Thank you,
Tierra Winckler
Franchisee Regional Manager
Nekter Juice Bar
Dear Jazmin, Thanks so much for taking the time to share your positive experience! We're thrilled that you had a 5-star experience at our location. We hope to continue exceeding your expectations with 5 star service. Sincerely, Tierra
Not a great experience. I came in for a smoothie and their one blender was broken. When trying to decide which juice to buy, they told me they were out of spinach? Then when I went to pay for my 6 dollar 16oz juice, they had a tablet that asks for a tip and makes it difficult not to give a tip (you need to manually enter $0). I hate that. The staff was nice though. I just feel bad that they have to work there. It seems like the management must be a little oblivious/negligent.
Response from the owner · June 19, 2021
Hi Mitchell,
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right.
Thank you,
Tierra Winckler
Franchisee Regional Manager
Nekter Juice Bar
Quick service, but I wish that the online ordering feature on the app was available at this location more often.
Response from the owner · June 19, 2021
Karina, We appreciate the time you took to give us 5-stars! Hearing that your experience went well really makes our day. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Please let us know what we can do for you in the future.