There is apparently no communication between orders placed on the app and the store itself, specifically when it comes to cleanse orders.
Not only was I initially turned away when I tried to purchase a cleanse as a walk in, I then placed an order for the cleanse through the app for two days later at a specific time and guess what, the store had no idea there was an order that existed, so now I have to sit and wait while they prep the order, wasting my time ...
Debbie R.
When I was ordering I tried to use one of my two gift cards both had enough money left on them but I received an error message when I tried to pay. This was very frustrating and I ended up having to add a credit card. I love the smoothies and the bowls however it seems I have a customer service issue every time I visit Nekter. I replied to these surveys before I don’t think anybody even reads them.
Danielle M.
Quality is inconsistent at this location.
Stephen A.
The app said the Buzz could not be ordered. When I arrived at the store they could make it and said the app is wrong.
Julie E.
Restaurant is clean. Employees are nice. Haven’t had any issues with the food
Leo A.
This location is very inconsistent. I always order the pineapple matcha. Sometimes it’s perfect, once it obviously had banana in it ( I get this smoothie specifically because I do not like bananas), today the consistency was more like a juice than a smoothie. One time I got the new avocado smoothie w/o aguave and it was so sweet I could not drink it.
Does anyone even read these? I have provided feedback in the past and it seems to go unnoticed.
Marc D.
Very good
Leigh H.
Service was great!
Stephanie S.
Only had good experiences with this location. Friendly employees and the bowls are well made
Sommer G.
very friendly service, delicious smoothie!
S Q.
Thanks for going above and beyond with my order! Soooooo good and much appreciated!
Jolee P.
Please update ordering in app to allow “light ice” as an option for juices.
Debbie F.
Customer service is subpar... I know young people arent as pleasant or super excited to see us customers but smiles would be nice.
Samantha N.
Ordered online. Was about ten minutes late. The order was in the fridge waiting. The two in the store were incredibly friendly. Loved the experience.