Smoothie reviews · Nekter Juice Bar - Tustin

On Friday 8/5 I visited The Market Place Tustin store. This was not my first time. I have been there multiple times over the years however it had been several months since my last visit. Never had any issues in the past however this visit was different. I share my feedback as I hope management can take a look and make improvements. I entered the store with my daughter at around 4:50pm. There were 2 customers ahead of me however I didn't make it to the register until 5:04(time on my receipt).That seemed like an unusual long time to wait. We sat to wait and as I looked around the store lobby I could see several customers also waiting.I also noticed a young couple on the opposite side being inappropriately affection in public. I was shocked to see that the female was an employee as she walked passed me to the back where she started working. My 14 year old even noticed how inappropriate their public behavior was as she was an employee. We continued to wait and wait. At this point I realized I did not get a receipt so I had to request one. It appeared employees were goofing off in the back. I finally got my two smoothies at 5:18. Too long. Etiquette training is needed for that staff.

I mobile ordered but it was not ready, which was fine. No one acknowledged that I was waiting there nor was I greeted until I was practically stepping behind the counter. Eventually I got my smoothie but it was 5 minutes after mobile order time — 20 minutes after I ordered.

The smoothie was made pretty quickly. The smoothie itself wasn't very flavorful, it tasted pretty watery.

There were very large and hard nuts in the smoothie. Which our recipe did not have that so it really almost chipped out tooth. We had to throw it out. Please review ingredients before putting in the drinks!

chunks in my smoothie

It takes a really long time to get one smoothie made here and the price is really getting absurdly high. The taste of the new watermelon berry smoothie was not great and the wait time was way off the estimate that bled into my lunch hour. Not the best experience.

I was actually going to write to customer service regarding this visit because my smoothie was not good at all. This is the second time I ordered Popeyes açai and it was not flavorful at all. Normally you can taste the sweetness in the fruit and with the agave and this one almost tasted better like the fruit wasn’t fresh.

I am a regular at the Nekter in the Market Place. I think everyone at this location is very kind and jovial. However, my last visit to Nekter wasn’t my best. I’m willing to give them the benefit of the doubt because all of my other experiences have been been outstanding! My last visit, I order the Popeye’s Açaí smoothie with strawberries. I took my first sip and noticed it wasn’t as sweet as I normally expect it to be. The further I got into the drink, I was beginning to feel whole pieces of strawberry, blueberry, and spinach stems in my mouth. At one point, I took out a pretty sizeable stem of spinach from my mouth. So my only feedback is this: keep up the good work. You are greatly appreciated, but maybe don’t rush through the orders? Take the time to make sure everything is done the best it can!

great smoothies and service

Smoothies were ready at the pick up time that was stated in the app.

Great! Smoothies were delicious and staff was very friendly.

It was very disappointing. I ordered a smoothie for curbside pickup. I called the store more than 10 times in a row to tell them I was there. I then had to walk inside and get my order and I asked if their phones were off and the worker replied to me “they’re in the back”. I told her I called 10+ times and ordered curbside. She didn’t apologize for the inconvenience and she was being very short with me while giving me my order and after I asked for a receipt. It was a really bad experience and I shouldn’t have to blow up a phone line when I had a prepaid over to pick up.

Walked in at 8:10 PM but they said they only sold juices but no other drinks or bowls. The staff was friendly but I couldn’t get the smoothie I wanted.

I ordered the cold brew smoothie and didn’t taste it until I had left. There’s definitely something wrong with it and I had to throw it out. Super disappointing considering how much a smoothie costs.

Great smoothies and friendly service