I always feel welcomed and treated with great hospitality here :) love it and so close to work! I come on my lunch breaks. I really do not like the parking though, I’m always struggling for a parking spot just to pick up something.
Nicole P.
Online order was not working for Tustin location, yet app accepted my order. They expedited once I arrived, but now I’m late.
Beverly M.
Service is good, but there were days customers waited. And standing by the register and waited. Overall it’s good.
Gerard CudzilGoogle
Niceeeeeee
Response from the owner · September 12, 2018
Gerard thank you for your review & kind words! We can't wait to see you again soon :)
Love their bowls. So glad they are open later than they were at first :) 8/27-stopped in 2 weeks ago [like beginning of Aug] and the Acai bowl I love was not up to par... very soupy...with barely any bananas on top. When I told the employee... she blamed it on the bananas not being frozen enough. I told her my Nekter cooler bag had a bad sewing job and was falling apart. She said call corporate. Not happy.
Response from the owner · July 24, 2018
Angel thanks for your kind words! We are now open earlier and later for the summer, so we can't wait to see you again soon :)
I have been to this location multiple times and it is very slow. I did an online order and it said it would be ready at 6:21 and I was still waiting at 6:30pm. There was no sense of urgency and it seems understaffed.
Ann K.
Great staff with fantastic customer service and friendly smiles. One of my favorite Nékter locations
Brooke M.
To go order. No PB in my PB bowl. Otherwise good and ready upon arrival.
Kristina R.
I had placed an order via the Nekter app and when I arrived at the store to pick it up, I stood at the counter where a staff member was no more than three feet from me. There's no doubt he could have seen me out of the corner of his eye. He was blending a drink, but it would have been nice if he had greeted me and said someone would be with me in a moment. I know it's a small thing, but it sure goes a long way to have a staff member acknowledge a customer. It let's the customer know they aren't being ignored and that the staff member knows their time is valuable.
Shelley B.
when I ordered online, it actually took my order 20 mins go get through so I ended up waiting another 15 mins after the time it was supposed to be ready. No big deal, but you might want to get that fixed.