this location appears less clean and pretty than other locations nearby. the staff is friendly and professional but the inside of this location could use a facelift.
Angela W.
Asked for extra lemon and ginger and did not get it in my drink.
JDGoogle
Edit: Went back today and wow has it changed for the better! The two ladies working were both fast and friendly and they seemed like they wanted to be there.
Rude staff who seem to have zero clue as to what they are doing and treat customers like they are an inconvenience.
Ordered ahead. Order was supposed to be ready at 12:15. Arrived at 12:12. Did not receive drinks until 12:37.
Michael M.
Unfortunately, second time forgetting to put blueberries in my acai peanut butter bowl. My friend picked up my bowl and didn't check, but when I got it, there were green apples.
Melinda M.
the staff never received my order, but they were able to accommodate quickly.
Laura B.
I am a rewards member of Nekter and I love the products. Being a vegan, there are many options for me. However, the quality of the product, speed of service, and customer service is poor now.
It doesn't matter if I pre-order online or order in the store, I end up waiting minimum twenty minutes. There used to be a lot of fruit on top of the acai bowls and now there are 3-4 blueberries, strawberries, and bananas. Not only has the quality decreased, but the price increased.
The stores are not clean, they are out of spoons or napkins most of the time. I have been to the following stores multiple times: Tustin Marketplace, Ladera Ranch, Yorba Linda (Anaheim Hills), Lake Forest as I work in Yorba Linda, live in Portola Hills, and do soccer in Ladera Ranch.
I used to go 3-4 days a week but now it's once or twice a month due to lack of quality, price, and customer service.
The Tustin Ranch store I will avoid from now on.
Abby G.
We love Nektar, but this trip was our worst experience in that both our smoothies did not taste good at all. They were very icey and the Popeye's Acai literally had not flavor. Unfortunately we did not try them till we were in the car and couldn't go back to complain. It was very disappointing.
Stacey B.
It was great. I ordered online and my order was ready when I arrived.
Stephanie P.
There is better recipe consistency as of late, keep it up.
Tammy S.
My experience for the date of this service was great. Placed order online and it was ready when I arrived. Unfortunately I went to this location on a Friday night 5/3/2019 to try your ice cream for the first time and you were completely out. This was very disappointing especially for a Friday night you should have products available thank you
Benjamin P.
They did not have one of the celery juices that I ordered, but they were friendly so I decided to grab another juice.