Google
I had placed a mobile order for pickup, I had customized a protein power bowl to my tastes as one usually does. I picked up my bowl, but didn't make sure that the bowl was correct and by the time I got home I realized several ingredients were missing. I had selected to add a layer of chia pudding as well as some peanut butter inside the bowl and those were clearly not in the bowl. So I paid an extra $3 dollars for upgrades I didn't receive and there isn't a way to contact customer service to get a refund or a voucher for those $3 dollars. So I am disappointed in that aspect, I would love to keep using the mobile app to order my bowls but if ingredients are going to be missing when I'm paying for them, it makes me not want to use it and therefore, not buy anything.
Response from the owner · September 5, 2023
We're sorry to hear about the missing ingredients in your order. We understand how frustrating it can be when your meal doesn't turn out as expected. We're constantly working on improving our mobile ordering system to ensure accuracy. We appreciate your feedback and will take it into account as we strive to provide a better service. Please reach out to our Customer support team at [email protected] as they will gladly assist with getting this corrected for you!