Usually I love nektar, but the experience at this location was so bad. I went with two of my friends and two of us got the banana berry açaí bowl and the other one got a different bowl, so they just made the two banana berry ones in the same blender which makes sense, but they gave us practically no smoothie. The one who ordered a different kind had hers filled to the top like all of mine have been at all the other nektars i’ve been to- the smoothie filled up most of the bowl and the fruit filled it the rest of the way to the top. When the banana berry ones came out, the smoothie was barely 1/4th of the way up the container and the fruit went to about half. I’ve honestly gotten more smoothie when i’ve split the bowl and gotten 2 smaller ones for only one extra dollar. There were 2 people working, one guy and one girl. I decided to ask the girl if we could have more açaí or something because she was the one who made our smoothie, and she just cluelessly looked over at the guy. I repeated the question to him and his answer was “no, those meet our standards.” i showed him how much more my friends who got hers made separate got and he just said that sometimes they have a little extra and hook the lucky customers up. It’s been like 2 weeks and I still get mad thinking about the experience. It was ridiculous and the first bad experience i’ve ever had at a Nektar. If you have a choice, go to a different location. And if that really is Nektar’s standard, go to a different place altogether.
Response from the owner · April 10, 2022
Jessica, thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to [email protected] so we can rectify this issue.
I order at the Tempe store frequently. Today my drink had something in it that didn't belong. There were many hard beige pieces..at first I thought they might be the shells from a nut? Too many of it and I had to discard the drink...no idea what it was but it wasn't nuts or cocoa nibs.
Valerie S.
Short staffed
Waited longer than expected
Maribel O.
Amazing and friendly service
Evangelina R.
They forgot an ingredient in my açaí bowl for my pickup order and I didn’t realize until after I left :(
AGoogle
Very rude staff
Response from the owner · March 26, 2022
A, we're very sorry to read that you're unhappy with your experience. Your feedback is what drives us to improve and given the chance, we'd like to look into the issues you are experiencing. Please email us at [email protected] our team would be happy to assist you.
I used the app to order and my order was ready when I arrived.
Tara S.
No answer on the phone after multiple calls after placing an online order!
Mirjana K.
I always go to Tempe marketplace location and they are all always really great!!
John Z.
I was happy with the quick speed of service I experienced. I was disappointed with the amount placed in my bowl. Other locations have filled more of the container.
Valerie S.
My Greenie was exactly what I ordered, ready exactly when they said it would be, and served up with a smile and an excellent attitude.
Danyelle L.
It was not bad and I understand they can get busy, but I expected my order to be ready at 8:30pm when I placed it. If it was not going to be ready at 8:30pm I would have liked to been have notified.