Smoothie reviews · Nekter Juice Bar - Plano

the smoothie did not look like it normally does ( missing the cacao) and it ended up tasting funny. on a prior visit, your staff told me to always let them know if something needed fixing. the staff member told me he watched the drink being made and there was nothing wrong with it, when i mentioned that it did not look right at pickup. he said the vanilla whey powder made it look lighter even though i ordered my normal AB mocha which is typically a deep brown color. Instead I think they gave me an AB Health Nut (based on the flavor I tasted). was surprised that the employee would not acknowledge that it was made incorrectly, nor offer to fix the smoothie.

I’ve been coming to this location a few times and I always order ahead online with the only purpose to get my order ready after finishing my workout. I can say every time I get here there’s no one at the front, everyone seems to be on the back - I counted 5 people today that I could see on the back. I understand they might get some volume but it doesn’t explain the fact that there’s no one at the counter greeting some who comes in or taking your order. I had to wait at least 5 minutes for someone to give me my already ready order and only because I asked someone who came quickly to give other’s order because they didn’t even look at me. I love the smoothies and bowls but customer service is also important and it really needs to improve.

My smoothie seemed a little off. I think the banana wasn’t ripe. It had a slight taste of the banana being too green.

Service is great. Wish there were more modifications on the app for juices and smoothies.

I was so impressed with the sweet girl who made my smoothie. I had tried a different version of it at another location and didn’t like it as much. Then re-ordered the same thing by accident at this location and not sure why or how, but the girl who made it, made it so much better so it was a fun surprise!

My smoothie was good consistency. It would be nice to make more modifications to smoothies.

Poor experience. Watery smoothie delivered late.

I’ve been ordering the peanut butter bowl for years. It usually comes with green apple , banana, and strawberries on the top. However today it had pineapple instead of green apple. It also had something that looked like coconut flakes which I was not expecting. It made me question what was in the base of the smoothie bowl itself. It seemed extra sweet today too. It made me wonder if I received somebody else’s bowl. I didn’t even finish eating it, I took a few bites and put it in the fridge. Which never happens! Also ordering a peanut butter bowl from the app and in store is different. The app automatically says that it comes with a substitute for açaí which is pitaya. So in order have acai in my bowl I would have to pay a dollar extra. Yet in store the description of peanut butter bowl says it comes with acai. I called the store to inquire about this concern but they didn’t seem to understand what I was talking about. After today’s experience I will definitely stay clear on the weekends (Saturday especially). As I was not happy with my bowl. It seems unclear about how this peanut butter bowl is actually prepared.

Love the smoothies/bowls! My main suggestion is to have a faster way for people to pick up their orders from the app. The line gets so congested and it negates the fact that you’ve ordered ahead when you have to wait in line to get it. Besides that, love this location and the smoothies/bowls!

Smoothie tastes great. Always a good experience

Great smoothie! Always great service and appreciate how fast my order is always made.

smoothie was made too sweet this time I couldnt drink it all

I like the promos - I would not of bought my smoothie today if I didn't have the promo of the $2 savings--thank you for the promos!

Smoothie bowl is always great

Great smoothies!