Açaí bowl reviews · Nekter Juice Bar - Novato

I started going to Nekter a little over a year ago when living in Santa Clarita. I love the products Nekter provides as it has the cleanest and freshest ingredients compared to similar businesses. This was the first time visiting the Novato location. I placed my order in the app and when I got to the pickup area, one young lady just stared at me. No greeting. I said I was there to pick up my order. She asked what I ordered. I said 2 açai bowls. She walked away without another word, opened a few fridge doors, walked to a back area and came out with one bowl. She turned to another young lady and said: "do you know where the other one is? I only found one." The other employee said: "oops I didn't see that it said two." They were standing just on the other side of the counter and still didn't acknowledge me. The whole experience was really odd. What happened to good customer service and people who care about getting a job done correctly? Mistakes are okay! But to not acknowledge a mistake to the customer and show care and concern is just poor service and bad communication skills. I would not come back to this location due to the unfriendliness and lack of welcoming environment.

I love the bowls and smoothies. Sometimes staff is very slow to acknowledge me when I am there to order.

Out two açaí bowls were half full. I paid full price for half the product. I would like some sort of credit.

I did an online order and it was very easy and my bowl was ready when I arrived

We ordered two bowls for pickup. One bowl was peanut butter and the other Was superfood. I was handed both bowls with no indication of what they contained.

Overall good. I have noticed that when I order online, my acai banana berry bowl has less fruit (fewer blueberries and strawberries). Prefer it to be consistent! Thanks!

I usually LOVE my bowls. I buy them at least once or twice per week. Todays was subpar I have to admit. I really was not happy with the taste - was very bland, not juicy and just didnt have the same awesomeness as usual. I guess I could have returned it but I am pregnant and was starving:)

I’m addicted to your açaí bowls but sometimes they do take a while, which I understand for fresh cut fruit. I remembered about the mobile pick up & I’m so glad I did because it was so convenient and fast. Thank you!

The service was great, but unfortunately they forgot to put the mango that I ordered in my açaí bowl.

My Nekter app said my bowl would be ready in 20 minutes, but it was ready in 5! Amazing as always.

The smoothie in the 2 bowls we ordered was more juice consistency than smoothie thickness. We went back and got new ones, but the remake wasn’t much better.

It is inconsistent. Today I picked up a AB Health nut and it was watery. Earlier this week I picked up a bowl and it was half the portion that it usullay is.

Love acai bowls.

It was fine. There’s been several times that I’ve gone and when I get home with something I’ve preordered I realize it’s wrong. For example, online it now says the pitaya bowl comes with pineapple on top but mine did not

Usually the staff are extra friendly and even make suggestions. This day that I visited there was a teenage looking girl and a woman working. The young girl was on the phone at the register. The call didn't seem to be about Nektar. The woman was making drinks. Neither greeted me until the young girl got off of the phone and I was able to pick up my online order, which was ready. I ordered a acai bowl which the woman handed me. I had to ask for my drink which was made but was in the backroom. The energy was very different from the usual upbeat energy that i am used to. Love the product though!