No one was at the front to welcome guest and take orders
Luke K.
When I came in, my mobile order had not gone through, so I ordered on the app and was assured they would get it going as soon as it "came through". After waiting 20 minutes, I told them I needed to cancel my order as I had to get to the airport. It had been made and was put in the refrigerator, even though I was waiting right there. The woman was nice and apologetic but it was frustrating.
Maddie SGoogle
HUMAN FINGERNAIL IN MY PROTEIN BOWL. FOOD AND SAFETY WARNING.
I’m so grossed out. I found a human fingernail in my MOUTH after something was hurting and scratching my gums whilst eating. I pulled it out of my mouth thinking it was coconut (even though there was no coconut in my order). When I felt it, it was hard/ flimsy like a nail. It was not coconut. After further investigation you can see clearly the lines of typical human nails. It’s in no way edible. I’m absolutely disgusted and repulsed that this was in my mouth. The fact that gloves aren’t worn ??? Nails should be kept short when working this type of job, with added gloves for protection. See attached images.
Response from the owner · July 2, 2023
Oh no! This isn't the kind of experience we want to hear from our guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would greatly appreciate your help learning more so we can rectify this issue as soon as possible!
I ordered 45 min ahead and still had to wait for it to be made due to oversight on the staffs behalf
Christine C.
Kills me to write this because the service/product can be the best... and then other times, like this time, it isnt great. My most recent trip, I ordered through the app and when I showed up (at 17 minutes after i ordered, as the app said it would be ready in 15 minutes), it hadn't even been started which isnt necessarily a big deal but the store only had one other person in it... so I was surprised. Also, I think the blonde guy there just needs to be trained on par with others in terms of quality. Not sure where the disconnect is but with some folks there, the smoothie is thick/creamy/delicious/the best. and with others it just tastes watered down or slushy like. I'm sure training someone takes time and you have to give them responsibility so I get it... just frustrating it's not a little more plug and play. The blonde guy there definitely just needs some more training I think. Hope this is helpful - rooting for you guys!
Erica O.
Quick service, friendly staff and great food!
Aron L.
Great! The lady that greeted me was very nice and the whole process was quick! I will be returning :)
Mani K.
smoothie was too watery for me.
Cami K.
Excellent!
Lauren R.
Staff was very friendly, I ordered ahead online and it was ready to go when I got there. Plus, the store was clean!
Xiomara P.
Great!
Jennifer L.
Great
Wynne M.
I ordered ahead of time in the app and they started making it once I got there. I ordered a bowl and it was poorly made. The açaí was runny, there was peanut butter all over the outside, and it has like 4 strawberries on top. Everyone was very nice but it was a subpar experience.
Avery FletcherGoogle
Every Nekter I go to is friendly, clean and quick. The smoothies are great, the juices are great. You really can't go wrong with any selection honestly lol
Response from the owner · June 18, 2023
Hi Avery, Thank you for taking the time to share your experience. We're thrilled that you had a great experience at our location. We look forward to keeping up the great work! See you next time!