OMG soooo goooood, I never been here at Nekter, so I didn't know really know what to to order. I love berry/strawberry so I got that, a great place to go when U need a refreshing doing on a HOT day. 😊
Response from the owner · June 27, 2017
Rhonda Morgan, we're loving this review! Thank you so much for being our guest. Please come back again very soon!
Frequent the 44th/Indian School location. I downloaded your app/joined your frequent buyer program today-in anticipation of making Nekter part of mine and my staff's weekly routine. If today's experience was my 1st visit to Nekter-it would not ever be a regular stop.
I pre-ordered 2 bowls using your app. When I arrived-the person behind the register indicated they had not received the order. When I presented the order to her on my phone-she indifferently stated again that the order was not received @ the store. Another young man overheard the conversation, and stated that "yeah maybe they did have the order". Cue 5-6 minutes of scrabbling, and our order magically appeared. The thing that was off-putting was the indifferent attitude and any kind of sincere customer service. The original girl lacked any skill in dealing with the situation nor offered any kind of apology. It is evident from this visit (as well as many others we have had in the past) the store is manned by young, indifferent kids. Quality concerns are an issue as well. My husband's bowl-had a hockey-sized frozen cube of the base you use. Bowl consistency is very watery. In general, overall poor experience.
Fresh juice was good, I simply found the experience to be lousy. I have a child with cashew allergy and they only serve juice and smoothies with coconut water and cashew milk. They were difficult and did not help me walk away confident that I wouldn't have an issue.
Response from the owner · August 2, 2017
Ali Margello, we appreciate your review. Although we are more than happy to substitute our cashew nut milk for any other base, please note that cross-contamination is always a possibility. We hope to see you again soon :)