Frustrating
Ordering online is almost no difference as ordering in spot. Every time I order online I and pick up at the time they want me to pick up but I still wait. So why order online
Please get some extra help specially this summer
Lori S.
After placing online order for ASAP and arriving at the store I informed the cashier I placed an online order. She checked with the Manager that was preparing orders at which time the manager rudely responded with, “It’ll be ready in 10 minutes, he’s here 10 minutes too early!” The cashier relayed the info to me which I had already heard. I just laughed and responded with “yeah that’s fine, I just selected the ASAP option on the app so it’s no rush, I was just seeing if it happened to be ready” Given I had 10 minutes to kill, I went next door for a quick trip to Trader Joe’s. After returning I was patiently waiting due to other customers in line. The manager noticed I was back at which point she yells out “hey your order is ready but you weren’t here when we called your name!” Oh cool, yay. She grabs my order and hands it to me. At this point to her credit she does apologize for the delay and informs me the app is messed up and ASAP feature doesn’t mean ASAP. I had 6 orders in front of mine so I can’t expect it to be ready in a timely manner.
Mimi K.
Amazing customer service
Alison L.
I love coming to this location. The staff are always welcoming and helpful.
Shea K.
I waited longer than usual and I understand that it was busy but from the app it said that it would be ready by 8:58 though I waited for than 10 minutes
Savannah C.
Great job thank you for your time and hard work
Susan B.
There was a large order that came in after ours was placed via the app. The team prioritized that order and instead of being apologetic or even designating someone to help with smaller orders they didn’t seem bothered that customers’ orders were taking almost 30 minutes from time placed. For example ours was placed at 9:47am with pick up at 10:07am and I finally received our order at 10:22.
If there was more sincerity in the apology of waiting longer it would be ok but the lack of care was what was off-putting.
Janie G.
I wanted to use the BOGO coupon in the app and I paid online but the coupon says don't open until in store. I waited went in store and was told I should have used the coupon before paying online. I was told sorry nothing could be done. Please change the info on the coupon in the app. And would have been nice if the coupon would have been honored in store even if I already paid online. The bowls and smoothies are delicious but poor customer service and app info ruined it for me.
Susan B.
I like your food. I hate the parking/pickup situation at this location.
Mimi K.
Always friendly and good
Kimberly M.
Great service!! Great product! The only reason I do not buy more frequently is the location. The parking lot is too small for all the stores located at this location.
Sarah M.
Everyone was lovely and so was my health nut smoothie!
Brad C.
Amazing service! Not sure the name of the worker but she's older and wears her hair up. She is just great and keeps the store very clean!
Kathy L.
Was made and packaged for delivery perfectly!
Reade F.
Order was prepared on time and employee showed perfect customer service