I think you’re cheating people out of their money. I always get the smoothie bowls and they have ALWAYS been filled to the top (as they should when you spend $13/$14 for it). Today when I received my DoorDash order my bowl was half full. I was confused as to why it wasn’t filled to the top so I went to nektar. When I got there and showed the employee she explained that that is the way they fill them (they fill them to the bottom of the N on the container) I explained that I was just confused and concerned because my bowl never looked like that. One of the other employees proceeded to show me a paper with pictures and instructions on it for the employees on how to make a smoothie bowl and it does show that the bowl is filled barley half way.
My issue is with the company as a whole. Containers should ALWAYS be filled all the way to the top. Customers shouldn’t have to feel like they are being cheated out of their money because a company wants to be greedy. I won’t spend my money here anymore, I do not feel like the portion size is worth the money. This location needs to make sure that the employees are all on the SAME page as to how the container should be filled. Please do better.
Pic 1
How the bowls look every time I order - always full doesn’t matter what type of bowl I order it is always full.
Pic 2
The bowl I received today - barley halfway full
Response from the owner · April 24, 2023
We sincerely apologize for the inconsistency in the portion size of your smoothie bowl. We understand your concerns and appreciate your feedback. Our team will work on ensuring that all employees are on the same page regarding portion sizes and presentation. We value your business and hope to have the opportunity to serve you again with the quality you expect. Thank you for bringing this to our attention.
All was well, but my chia seeds were omitted from my smoothie. The drinks were ready timely and neatly stacked together upon arrival.
Sam K.
My smoothie did not taste good today.
Karina G.
I love Nektar, but my smoothies and my service haven’t been consistent. On my last visit I did come during a very busy time. I had done a mobile order but it seemed that they were not worried about the mobile orders and just trying to concentrate on everyone that had ordered in the store which was annoying, BUT I did still get my smoothie within the allotted time given me on the app, so it could have just been me being impatient? Also, the last few times I’ve been there, my smoothie has ranged from being very bland to way too sugary so I would love to see a little more consistency there. This will not deter from returning, just giving you feedback.
Picked up my online order açaí bowl and didn’t get a spoon or napkins in my bag. When i asked if i could redeem my free smoothie i was told he wasn’t able to do it. And i would have to go stand in line.
Customer service could use a little help
Jami S.
⭐️⭐️⭐️⭐️
All around good experience. :) Even better smoothies/bowls.
Sarah H.
My smoothie bowl had way too much granola. It was almost like eating a bowl of oatmeal instead of smoothie.