Guest reviews

Smoothie reviews · Nekter Juice Bar - Cypress

9915 Barker Cypress Road, Suite 165, Cypress, TX

4.4

427 guest ratings·347 written reviews

The rating and counts above are store-wide. 74 written reviews mention Smoothies, newest first.

W HnzGoogle
Great food. But I was waiting (and others) almost 25 minutes for a smoothie. The same people who are taking the orders are the same people making the food. This is the second time we have had this experience and so will not be returning.
Response from the owner · November 7, 2022
Hi Wayne, Thanks for rating your experience. We're very sorry about the long wait. If you could please reach out to [email protected] I would love to make this right.
View on Google
Katy TolliverGoogle
Came all the way here from Brenham to learn y’all are cashless which is all I have on me. Was really looking forward to your smoothies. This is a huge inconvenience.
Response from the owner · October 21, 2022
Hi Katy, I am sorry to hear that this was your experience with us. Our Nekter app allows you to order and pay from the app for convience.
View on Google
January WaltonGoogle
My first time here. I ordered the dragon fruit smoothie and immunity bowl. It was delicious. I gave 4 stars because the cashier behaved as if he didn't want to be there..he could be more friendly. Other than that, great place!
Response from the owner · October 4, 2022
Hi January, Thank you for taking the time to share your experience and stopping by to give us a shot! We love all feedback; good or bad. I have reached out to the team to ensure that each customer is greeted in a friendly positive way! If you haven't done so download out Nekter app to earn points and money off future orders!
View on Google
Fay ElayyanGoogle
The customer service is poor unfortunately I and 3 others are waiting 20 mins + for a simple smoothie. No one was before me so it bothers me that they value mobile order over walkins. I regret coming, They failed to update reassure me that they are working on my simple order and as others are walking in I’m noticing the girl complete their orders before mine. I’m just about to ask for a refund.
Response from the owner · August 22, 2022
Hi Fay, Thank you for letting us know about your recent experience. I'm very sorry we failed to meet your expectations. If you could please reach out to [email protected] so I can make this right.
View on Google
Jim MartinezGoogle
Take for ever to make 1 smoothie they are just talking about the weekend plans hope some things else come to Towne lake.
Response from the owner · August 16, 2022
Hi Mack, I am very sorry to hear that the speed and customer service you experienced was less than five stars. If you could please reach out to [email protected] I would love to make this right.
View on Google
Nathan SlonakerGoogle
Easily the worst smoothie experience I’ve ever had. My wife and I went in and ordered 2 smoothies - and it took 45 minutes to get 2 smoothies. Had my wife not said something to the workers, it would’ve taken longer, as people who ordered after us kept getting their orders first. There was literally zero urgency with the workers, and it was terrible customer service. The smoothies themselves tasted like watered down milkshakes and not smoothies at all. For every reason, I would highly not recommend this place and I never leave reviews.
Response from the owner · June 1, 2022
Hello Nathan, Thank you for your honest feedback. If you could please reach out to [email protected] I would love to gather more information and make this right.
View on Google
Diamond ReedGoogle
I’m surprised by the reviews. I think some people are use to that creepy overly nice attitudes that some places like Chick Fil A make their employees have. When I came in I was greeted with a smile, I ordered the PB Fresh smoothie and it was beyond delicious, I wish I ordered a large. I will definitely be returning!
Response from the owner · April 26, 2022
Greetings Diamond, We're delighted to hear about your experience! I am glad to hear that our team gave you great customer service!
View on Google
AnaGoogle
Love the fruit cups & smoothies !!! Jeremy is such a sweet worker!!!
Response from the owner · March 16, 2022
Thanks so much! We're glad you loved your smoothie and bowl!
View on Google
Carlos deJesusGoogle
Service was good at first till the ladies started to speak Spanish and I replied to let them know i understand what they are saying. Then my son drops his smoothie outside the door because it slipped out of his hands. I asked if they had a cardboard holder n they replied no. After he asked if he can get a replacement for another or even half off. Again said no because it happened outside the store. It broke his heart. He is 9 and was looking forward for the drink. This location is cashless and doesn’t take crypto. So you have no choice but to use debit or credit. As well they don’t have the touch card system so you must hand over you card to the cashier. Between the unprofessional and heartless I will never return to this location. This is America and the US currency should be accepted everywhere not matter what.
Response from the owner · January 15, 2022
Oh no! This isn't the kind of experience we want to hear from our guests! We are so sorry. Please email us at [email protected] if we can give you another chance.
View on Google
John MasseyGoogle
Very fresh healthy drink offerings. I had the green apple juice and an elderberry smoothie. Both were good.
Response from the owner · January 15, 2022
Hey John, We appreciate the time you took to give us 4-stars! We are glad that you enjoyed juice and smoothie. I hope your next visit is a 5-star!
View on Google
Zameer MohiuddinGoogle
Smoothies were amazing, great price, and the worker Emily was really nice and caring!!
Response from the owner · November 2, 2021
Zameer, Thank you for the awesome feedback. It's great to know that we were able to provide you with the highest levels of service. I passed your review onto Emily and the Towne Lake team and they were thrilled. Hope to see you back soon!
View on Google
Kristina DickersonGoogle
Alyssa went above and beyond for me and showed great customer service. I really appreciated it and will definitely be coming back because of her. The smoothies are amazing too.
Response from the owner · October 5, 2021
Hi Kristina, thank you for the kind words. I have passed this onto Alyssa and I am sure she will be thrilled. We always love team member shoutouts :) See you back soon.
View on Google
Mr. No Tengo DineroGoogle
I got a delicious smoothie from here via DoorDash and it was great! I love the sweetness from this place. Not too sweet and it was a just taste abs healthy smoothie booster for me! Got my recommendation! Come and get yours Cheers
Response from the owner · September 15, 2021
Hi Andres I am happy to hear that we've exceeded your expectations and look forward to continuing to do so! I love smoothies as a mid day pick me up and if you haven't already you should try a bowl next! Look forward to seeing you back soon.
View on Google
L SGoogle
Two stars because the people were at least hospitable. We love açaí and have been trying fresh juices, açaí and smoothies up and down east coast and Cali and now we have been working on Houston locations since last summer. This place failed in taste, and freshness. Resulting in poor taste. If I’m super thirsty in the area- I may give them a second chance. Maybe - I wish them luck if they revamped the recipe and tried new source of ingredients
Response from the owner · May 10, 2021
Latoya, Thank you for your review. Please know that customer happiness is our top priority and we are upset this has not been your experience. Our menu is very versatile and it allows you add or subtract the items to meet you liking. If you could please reach out to [email protected] I would love to make this right!
View on Google