I called to request a to-go order and was told that company policy is "No to-go orders over the phone" Soooo, I went on line to place my order. I found it very difficult to navigate the the ordering system. I asked for a plastic spoon but did not get one. I did not get a napkin either!
On the other hand, we called YUMM Bowl and they were more that happy to take our order over the phone. Our to-go order came with a plastic fork and napkins.
As a retired restaurateur, I can emphatically say that you need to improve your customer service!
Response from the owner · December 12, 2022
Hi Michael- thanks for the feedback. I am glad you were able to navigate our app and place your order. We will be sure to use your expereince to help train our team. We understand it would be difficult to eat a bowl without a spoon. Being in the industry I am sure you will understand that some of our policys are out of our control and apprecaite your understanding. We hope you will visit us again soon and see our customer service improved.
Best experience I've had at a Nektar! Everyone was so welcoming and warm. Every member of the team deserves a raise!
Adrianna W.
I placed an online order and told the staff when I arrived. They said it wasn’t ready yet so I sat down. 20 minutes later and go to check on my order and they had made it and placed in the fridge. I had been waiting for nothing.
Alex A.
It takes about 20 minutes to get the drink, even ordering ahead
Gina F.
Always good!
Jacob V.
It was fast and easy.
Vanessa C.
Staff was very friendly. Bowl was great.
Chelsea C.
The gal greeted me warmly. My bowl was ready when I arrived. Super friendly staff.
Stephanie S.
Everything except the bowl was great. Don’t think the quantity of my bowl was enough. Açaí was less than half, usually it’s filled up more than half almost to top.
Kelly C.
IT's great, as always! Everyone is helpful and friendly, I love the 3 day cleanse!