You can’t make pick up orders placed via phone call. So, if you’re a cash paying customer and can’t wait in line for 20 minutes then you’re out of luck at this location. 4901 West Park BLVD Nekter does accept phone orders.
Response from the owner · December 17, 2024
We appreciate your feedback and understand your concern about phone orders. We're always looking for ways to improve our customer experience. Based on your feedback, we will now accept orders over the phone. It is always our preference that customers order ahead via the nekter app - fast, rack up rewards and freebies, and less room for order confusion. But if it makes it easy for someone like yourself, we should do it whenever possible! Please reach out to us at [email protected] so we can assist you further - we would love to invite you back. Thank you!
Amazing visit today!! Nevaeh rocked it with a busy cafe today!! Also, everything is delicious and tastes like quality.
Response from the owner · November 13, 2025
Thanks for the 5 stars! 🎉 We're thrilled to hear Nevaeh made your visit amazing, even on a busy day. It's fantastic that you enjoyed everything and noticed the quality. We can't wait to see you again for another delicious treat!
The place was clean and smelled amazing as soon as I walked in! The staff was attentive and so nice! They helped me as soon as I walked in and I will definitely be going back and recommending to friends!
Response from the owner · September 7, 2025
Hi Zera - Thank you for the 5 stars! We're thrilled to hear you enjoyed the clean and inviting atmosphere. The team loves making your experience special, and we can't wait to welcome you and your friends back for a freshly made acai bowl or superfood smoothie! 🌟
Team is amazing and very speedy with service, they were attentive to all of my questions and concerns and I left with the perfect drink, will definitely make this a regular stop to get my day started, HUGE shout out to the new manager Kaliegh, she is amazing at what she does and really knows how to guide a team, it feels like they are a family and I felt apart of it instantly
Response from the owner · September 7, 2025
Thank you for the fantastic feedback! It's awesome to hear that our team, especially Kaliegh, made you feel like part of the family and got your day started with the perfect drink. We can't wait to welcome you back for more refreshing stops! 🌟
I frequent this establishment often, however on Wednesday it was the worst experience I’ve had there. I’m not sure what caused the delay, but the employees were slow and seemed inexperienced. For ONE medium-sized $13 drink it took 27 minutes to make!!! They never apologized for the delay & also was charged for the added whey protein and was told as they were making it, they were out. I plan on going to a different location moving forward.
Response from the owner · September 7, 2025
Hi Candy, I’m really sorry to hear about your experience. A 27-minute wait for a single drink, no acknowledgment of the delay, and being charged for an add-in we didn’t have available is not acceptable. We let you down, and I understand why you’d be frustrated and considering another location.
We’re addressing these service gaps with the team so this doesn’t happen again. I am a new manager and would love the opportunity to make it right and hopefully restore your confidence in us. Please feel free to reach out to me directly at [email protected] so we can address your concerns directly. I hope to have the opportunity to serve you better in the future. Thanks! Kaleigh
Please adequately train your Employees. I just spent 10 dollars on a Toxin Flush that is undrinkable I’ve been coming all the time and getting this specific drink only it’s really pretty good even though it’s pricey I don’t mind but when said employee took four times the normal time it usually takes them to make it I got worried my assumption was correct still a fan just please don’t start employees with out proper training I completely blame management. Sorry for the harshness but y’all are my new favorite spot in a world we’re every things going to crap I need this yummy consistency in my life please thank you. I think what’s killing the drink today is zero apple taste or any kinda sweet balance at all like it usually does hope this helps I’m broke this was my breakfast wanted it to taste good like always sorry again for rant love y’all
Response from the owner · September 7, 2025
Hey Bob - Thank you for sharing your experience and for being a loyal fan. We understand how important consistency is, especially when it comes to your favorite Toxin Flush. Your feedback is invaluable, and we want to ensure every visit is a great one. Please reach out to us at [email protected] so we can address this further by isolating when you visited. We appreciate your support and look forward to serving you that perfect balance next time!
Jae must was have been having a bad day. When I was paying for my order, I asked her if I could try a sample of one of the protein waffles. She said, “yes” and then turned around to start my order. I wasn’t sure if she needed to ring it up or not so I asked her, “should I just grab one?”. She responded with, “that’s what the samples are there for”. 😂 okay, rude! I laughed it off. This was my second time visiting and I had planned on coming back again so I downloaded the app whilst I was waiting. I went to enter receipt information and it said the order number was incorrect. So I asked Jae, is this order number on the receipt. I told her the ticket number isn’t working. Is that the number I’m supposed to use and she responded with “yeah I would think that’s it” 🤦🏼♀️ Okay Jae you clearly don’t want to help me. I asked for the store manager. She said “thats me. Is there a problem?” I said, “yes, can I get your district managers name and number”. So she gave it to me and said “sorry about that”. Jae, you aren’t sorry. From what I read on other reviews, you’ve been there awhile and know better. Being condescending ain’t it pretty girl. Being kind and helpful should be your take in the world if you’re going to be a leader. I would encourage taking a communication class on interpersonal and intrapersonal skills. If you’re a nuero divergent, then wear a pin or sign that says so. Nice humans will understand 🙂 Lastly, I called the number you gave me, it was disconnected. Seriously? I can’t. This is hilarious 😂 Now I have to call corporate.
Response from the owner · July 14, 2025
Hi Wendi,
Thank you for the review. I’m sorry to hear your experience didn’t reflect our standards, and even more disappointed that getting support after the fact wasn’t easier. We take this seriously. Our area manager, Christian Woodring, can be reached directly at (936) 283-0303 or [email protected]. He’s ready to hear what happened and make things right. We appreciate your honesty, and we’re committed to doing better.
High five for the 5 stars! 🙌 We're glad to hear Jae continues to provide outstanding service. We'll pass along your kind words. Thanks for choosing Nekter!
Jay was amazing!! For the last 2 years she been a ray of sunshine to this establishment. Her product knowledge is top tier. Definitely need more employees like her that represent and promote your menu items.
Response from the owner · July 1, 2025
Wow, what a glowing review! We're so glad to hear that Jay's sunny disposition and product knowledge have made your visits to Nekter memorable. We'll be sure to pass along your kind words. Thanks for the 5 stars, and we hope to continue serving you our delicious menu items. 🌞
They stated they were out of cucumbers for my $15 drink.
This nektar is in a shooping plaza with a KROGERS. Is Krogers out of cucumbers too?
Response from the owner · July 1, 2025
We understand your frustration about the cucumber situation. We strive to keep all our fresh ingredients in stock for your favorite drinks. Please reach out to us at [email protected] so we can make this up to you. This shouldn't have happened and we want to make it right.