Went in for a basic strawberry, banana, blueberry smoothie. Spent $13 on a small smoothie. It tastes like freezer burn. I had to throw it away.
Response from the owner · March 24, 2026
Thank you for sharing your experience. We're sorry to hear about the issue with your smoothie. Please reach out to us at [email protected] so we can address this further.
These were awful. The green tropical coolers were drinkable, didn’t taste how they normally do though. The two for the kids were horrible. All base zero fruit, paying $35 you’d expect some fruit and perfection. These two went straight in the trash.
Response from the owner · March 24, 2026
It's disappointing to hear that the drinks weren't up to par. We'd love to learn more and make it up to you. Please contact us at [email protected].
The workers were very pleasant and my bowl was made greatly!
Tre WilcoxGoogle
Not sure why this young woman working today at 3:45pm is so mean, but I felt like the person who took my order hated me. lol. I asked her how she was doing and she ignored me and just said “what can I get for you” I paused looked at her. She looked at me and said “do you know what you want?”
I asked if she was going to answer my question? She said I’m fine.
Order taking was intense.
I’ll stick to my other plano location.
Response from the owner · March 24, 2026
Thanks for sharing your experience. We're sorry to hear about the interaction you had. Please email us at [email protected] so we can address this further. We hope you'll give us another chance to serve you with a smile!
Bowl was pretty bad. Paid $18 for not enough fruit. Wasn’t even cut properly. Just full of base and not enough toppings
Response from the owner · March 9, 2026
Hi Danish - Thank you for sharing your experience even if it hurts to hear it! We're sorry to hear that the bowl didn't meet your expectations. We strive to provide the best quality and value, and your feedback is important to us. Please email us at [email protected] so we can address your concerns directly.
Very kind woman who helped me this morning, her positive presence and my açaí bowl were a delight!
Response from the owner · February 17, 2026
Thank you for the 5 stars! We're so glad to hear that both our team member and the açaí bowl made your morning delightful. We appreciate your visit and look forward to serving you again soon! 😊
This place is flaming hot garbagio. The açaí bowl is mostly ice and barely any açaí.
Response from the owner · January 23, 2026
Hi Rhonda - So Sorry about this. That’s not how our açaí bowls should be. We don’t use ice in them, so something clearly went wrong. We’d like to make it right. Please reach out to us directly so we can help. Please reach out to us at [email protected] so we can address your concerns further.
Outstanding service, the manager was very friendly and took the time to genuinely educate and help out some of the customers ahead of me. I was only at this location because their other location was closed for the day, but I had a great experience here.
Response from the owner · December 3, 2025
Thanks so much, Eric! 🌟
We're thrilled you had such a great experience, even if it took a little location shuffle to get you here! Our manager and team love what they do, and it shows.
Consider this your official invitation to make us your first choice next time—not just your backup plan! Though we have to admit, we're pretty good at being the hero when other plans fall through.
First time here! But great atmosphere and staff was very helpful. Love
Response from the owner · November 25, 2025
Hi Alyssa! Thank you for the great review! We're so glad you enjoyed the atmosphere and found our staff helpful. Download the Nekter app before your next visit if you haven't already - it will save you time and $, plus special offers just for you! 🌟
Came to pick up an online order and your store is closed
Response from the owner · November 14, 2025
Oh no, that's not the experience we want for our customers! We understand how frustrating that must have been. Please send us an email at [email protected] so we can assist you further. Thank you for bringing this to our attention.