The rating and counts above are store-wide. 63 written reviews mention Fresh Juice, newest first.
abigail pendletonGoogle
Juices are great.
Response from the owner · June 19, 2021
Greetings abigail, Thank you for taking the time to share your experience. It's great to know that we were able to provide you with the highest levels of service. We hope to continue exceeding your expectations with 5 star service. See you soon!
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right.
Thank you,
Tierra Winckler
Franchisee Regional Manager
Nekter Juice Bar
03/22/2020 2:25pm User: Matthew Ticket: 551473184 Nektar Juice Bar - The Plant. I went in to redeem my reward for Buy Two Bowls, get One Free. We got there, and the cashier 1. Did not ring us up for the reward 2. When we made him aware, he stated "its buy 2 bowls get the 3rd free". Well, that is NOT what the reward stated and we STILL bought two bowls and were not given a 3rd bowl, or even offered the 3rd bowl. What is the point of having a reward account!? When we asked them to fix it, they told us they could not. We lost out on the reward, and if the reward read as "Buy TWO bowls, get ONE free" it should have been worded CORRECTLY as "Buy TWO bowls get your THIRD bowl free". We left very disappointed, in a time where businesses need to keep their business open... we do not want to come back to this location. Your cashiers should be aware of the Rewards out there,
ASK if the customer has a reward to claim, BEFORE they start ringing up orders, and should have taken full responsibility to make it right. We paid $21.99 and would really like our money back. Furthermore, the payment pad was not cleaned when its so important to make sure things are clean.
Response from the owner · June 19, 2021
Thank you so much for your feedback. I apologize no one has responded to you until today. We have completely revamped our management team and are working hard to get all our new employees, managers and upper managers up to par. I would love to gather more information about your experience so we can use it as a tool to train our new staff. Please reach out to [email protected] so we can make this right.
Thank you,
Tierra Winckler
Franchisee Regional Manager
Nekter Juice Bar
A little on the expensive side, but great customer service. They will make your juice or smoothie however you would like. Excellent fresh fruits and veggies. They also offer their own detox plans. I highly recommend this juice bar. There are multiple locations all over the valley. Enjoy!
Very, VERY annoyed by the service today. Came in at lunch time for a juice. There was no one in front of me, but I am sure there were online orders. That said, I waited almost 15 minutes for 1 drink. The machine was an issue or the machine operator was an issue. Either way, after 15 minutes I had to leave because the drink STILL was not ready. So, I waited 15 minutes, had to get a refund AND was late getting to my client. I literally left empty handed. RIDICULOUS.
Response from the owner · April 19, 2019
Wilhelmina, we completely understand your frustration! We have two brand new juicers now and sincerely apologize for your last visit. Please email [email protected] when you get a chance so we can reach back out. Thank you so much!
This is one of the best juice bars in Phoenix. The girls that work here are SO SWEET. You can order the craziest, wierdest thing and they are super friendly and accommodating! Thank you for all of my juices with extra lemon and ginger, you guys are awesome!!
Response from the owner · October 17, 2018
Energized, we're so happy to hear our team has been able to take such great care of you! Can't wait to see you again soon :)
Great customer service! I love the juices, tropical cooler is my favorite one. Store is clean and comfortable environment, staff is friendly and upbeat. Never had a problem here, thanks Ethan for a great service.
Response from the owner · June 29, 2018
Zoya we're so happy to hear that our team has been able to take such great care of you! We hope to see you again soon :)
Their juices are good but their app and online ordering needs work. I want to order something so I can pick up on my way to work and half the options aren’t available to order during early morning hours so I guess I’ll be taking my business somewhere else until they fix the issue.
I’ve tried getting there and ordering in person but takes 10-15 minutes to make one juice—sure as heck don’t have time to wait for more than that for example a bowl or another juice for a coworker
Response from the owner · April 4, 2018
Jasmine Patel , we'd be happy to help with this! Can you please kindly email [email protected]? We'd appreciate it! Thanks so much!