The rating and counts above are store-wide. 113 written reviews mention Açaí Bowls, newest first.
Shannon S.
Açaí bowls are getting smaller. Was barely half full this time.
Amanda B.
Easy pick up process and bowl was exactly as I ordered it. Thank you!
Sofia MendezGoogle
I’ve never had a bad customer service experience until today. I order my bowl and go to wait because sometimes it takes a while (especially today because it was busy). A couple minutes go by and I guess they finished the bowl. Then suddenly I hear someone yell that they have my bowl. As i’m walking over the girl says something but i didn’t hear. I ask her to repeat herself and she says “we’ve actually called it 3 times.” in the worst tone and rolls her eyes. I said “oh i’m sorry” because she obviously was annoyed or angry - even though I never heard them call it. I know people can have bad days, and working during a rush can be stressful, but yelling and being rude over something so small is unacceptable. I’ve worked these kinds of jobs before and there was no reason to catch an attitude.
Unfortunately the experience I had here was quite terrible. I ordered a protein bowl, however after payment they realized no protein. The young caucasian girl then stated "just get something else without protein". The point of the protein bowl is literally In the name of the item. I asked for a refund and was told "not sure if we even do refunds." Management (joesph) was called and I waited 30 minutes for back and forth on how to receive my money back. Very unprofessional and seems like management had no knowledge of how the system worked. I was then offered a gift card because all the employees at the location had no access to give a refund. I then told the associate I would rather my original payment back. She then tells me "well the only way you can get your money back is if you wait for management". I then replied "ok no problem what time is management coming?". Her reply " you would have to wait until 1300 (1pm)." The time was 0730 in the morning. No professionalism what so ever from management. No regard for the customer time. At that point I told her notify management I will be calling law enforcement. Then magically I got my money back in less then 5minutes. I felt bad for the young black girl as she was just stuck in the middle of it relaying the message, she was very sincere about it. DO NOT SHOP AT THIS LOCATION. You as the consumer mean nothing.
Love nektar, but this location is rough. As a franchise you know they have great recipes and processes to follow, that this location seems to deviate from. Consistently orders are missing ingredients, changing ingredients without asking (example: peanut butter for almost butter), or just making the bowls or smoothies incorrectly and they taste awful. Also occasionally you do get something good from here, but that’s only about 20% of the time.
Additionally nothing is ever ready for pick up on time, and they are incredibly slow in store. If you frequent here expect at least a 20 minute wait no matter if you order in stores or ahead online.
The location is great, but the staff really need some additional training to get this location up to par with other Nektar locations.
The girls working were extremely rude, owners were there too and didn’t even care. The bowl was AWFUL. tasted like water just look at this picture. Girl gave me 2 slices of strawberry had to ask for more. Was the worst experience, used to like this place, won’t be coming back, off to vitality bowls.
Usually my experience is great when I order through the app. This time I ordered through the app and though it was close to closing so I understand employees wanting to get out but my smoothie bowl was made in a rush barely any strawberries, the apples were not diced they were cut into wedges I have never seen that. The amount of smoothie in bowl was less than usual. It was evident my bowl was made in a rush and with less care.
Brad C.
Love the Acai bowls.
Joshua SweetGoogle
I walked in the young ladies didn’t really seem like they wanted to serve me, the person I was on the phone with asked if they had an attitude I said I didn’t think so and they even said that it sounded like it. After I ordered I sit down to eat my bowl and 5 minutes into eating, the girl comes over and says we’re closing I’m sorry….. I’m like… ok so are you kicking me out and she’s like yeah pretty much. Absolutely terrible customer service the least she could’ve done is let me finish my bowl. Meanwhile there hours say they close at 7pm and she said they just changed to 6:00pm….. I will never come to this location again sadly it’s down the street from my house. I will never be serviced like that again.
The girls working today could really benefit from some additional training. The incompetence to do their job is shocking. I would focus on time management, as customers should not have to wait over 20 minutes for a smoothie, but more importantly listening. I ordered 2 bowls and got 2 smoothies.