I always have to walk in quick after ordering due to not being able to delete certain items from my drink or add extra pumps like agave.
Kathleen P.
Always a great experience!
Lynn LynnGoogle
Been in here twice, first time was great, even considering it was a little busy. Second time, no line, no customers sitting. The woman was in a big rush, I bought a shot and used the restroom, it was dirty, the inside of the toilet looked like it hadn't been cleaned in a couple days. I told the woman and she said to me that it has been really busy and she's by herself and she would clean it when she gets off. That didn't make sense to me. As a paying customer, I shouldn't have to use a dirty toilet.
Unfortunately, my experience was disappointing. The staff seemed overwhelmed, and several customers were visibly upset. I ordered a drink with a peanut butter drizzle and paid extra for it, but it was missing from my beverage.
When I politely brought it to the staff’s attention, I was met with a poor attitude instead of an effort to resolve the issue. While waiting, I also overheard another customer complain that they had been waiting more than 40 minutes for their drink.
I understand that busy periods can be challenging, but customer service and order accuracy are important. Based on this experience, there is definitely room for improvement.
I love the variation of bowls! I always take advantage of the summer specials!
Rondalyn R.
Frustrated with online ordering. I was updating my credit card info and an order went through by mistake.
I couldn’t find anyway to immediately cancel online so called to cancel. Unfortunately, the mailbox was full and nobody answered.
I went to store in person and Rae said she would contact the owner for a full refund. She was kind and seemed efficient. Hopefully my refund will show up in a few days. Website and phones need to work for cancellations.
Mayra V.
It was good but the online menu differed from the other locations.