4747 Research Forest Drive, Suite 185, The Woodlands, TX
4.5
651 guest ratings·488 written reviews
Robert PalmerGoogle
Ordered an Açaí Peanut Butter Bowl today. What a joke. Advertised as topped with bananas, strawberries and green apple. There were 3 tiny cubes of apple on it, 1 small strawberry sliced into 6 slices and 1/3 of a banana. For a $10 bowl, ($12 with tax and tip), that is a complete travesty. The owners need to visit Paradise Bowls in California to see what a real açaí bowl looks like with generous portions of all their fruit and granola toppings. I would go to PB daily and gladly spend $10-15 on their bowls. But I mean come on, if you are going to say an item is topped with something, you have to put more than 3 chocolate chip sized pieces of apple on it. And more than 1 small strawberry. Otherwise just leave it off the description entirely. Add 25 cents to your food costs to serve a better product and maybe you would get a more favorable review and repeat business. I will never come back to Nektar. Complete waste of money.
Response from the owner · May 17, 2023
Dear Robert, we are terribly sorry about your disappointing experience. It sounds like we did not make your bowl properly. Please email us at [email protected] so we may invite you back for a visit to make this up to you. We pride ourselves on the portion and presentation of our products. If it didn’t look like the picture, it wasn’t right. Please reach out to us.
I LOVE this place! The guys here are always friendly and get my order out quickly. 10/10
Response from the owner · April 29, 2023
Greetings Jessica, Thanks for the kind words! We appreciate your recognition and will do our best to keep up the great work! Please reach out to us with any additional questions or comments! See you next time!
This is my favorite smoothie place! Customer service is amazing, Nathan and Christian are very nice and always helpful. Five stars!
Response from the owner · April 29, 2023
Hello Rick, Thanks so much for taking the time to share your positive experience! It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work! See you next time!
Amazing drinks and helpful friendly staff 10/10 would recommend😁🤩
Response from the owner · April 26, 2023
We're thrilled to hear that you enjoyed our drinks and found our staff to be helpful and friendly! Your recommendation means a lot to us. Thank you for your support and we look forward to serving you again soon!
I will not give one star as I have not received my drink yet. I walked into a very unpleasant environment this morning. The girl who works the counter with the nose loop piercing is very intimidating. She has a very mean and cold stare. To be a health food service provider, you would think that the employees would carry themselves in a more positive light. Also, it is 7:45 am in the morning. I got here with literally no one inside at 7:30 am. The girl is just now making my drink. Please find better staff. I will not be back here due to the unwelcoming staff. I am almost afraid to call the girl a racist but it’s almost the vibe that I am getting. I would also like to mention that another customer just walked in and got her drink within 5 minutes before mine was even made.
Response from the owner · April 26, 2023
Thank you for sharing your experience with us. We apologize for the unpleasant environment and the delay in receiving your drink. We strive to provide a positive and welcoming atmosphere for all our customers, and we will address your concerns with our staff. We hope you'll give us another
chance to provide a better experience in the future.
Yikes. We just drove an hour round trip to this location only to find out that they're out of dragon fruit (and won't be restocked for a couple of days). They got my husband's order wrong, but did remake it. Unfortunately, his correct order (the PB chocolate protein smoothie) was extremely gritty. Not a good experience.
Response from the owner · April 17, 2023
We apologize for the inconvenience you experienced during your visit. It's disappointing to hear that we were out of dragon fruit and that your husband's order was not up to our usual standards. We appreciate your feedback and will work to improve our inventory management and product quality. If you would email us at [email protected] , we would love to make this up to you.
Hey Aurora, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. We look forward to keeping up the great work! We're here for you anytime!
Great experience! Our items were made with care, and the employees were helpful and pleasant.
Response from the owner · March 28, 2023
Emma, Thanks for the great review! We value your feedback and look forward to seeing you again soon! We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. See you soon!
I ordered the peanut butter acai bowl, and my only "complaint" is that I would've loved more fruit on the top. I could've asked for more, but it was my first time and I didn't know what I'd be getting. That being said, the fruit was fresh and delicious, and the whole bowl was so yummy.
Response from the owner · March 26, 2023
Thank you for your review, Queen Leah! We are so glad to hear that you enjoyed your peanut butter acai bowl. We apologize that you didn't get as much fruit as you would have liked. Sometimes strawberries or blueberries are smaller size and we encourage the staff to add a few extra when that happens. look forward to seeing you again soon!
We have been long time purchasers of the Classic Cleanse and went to go pick up two today. We called over 9 times to make sure they had it all in stock as its a 40 minute trip for us. Unfortunately, no one ever answered to verify stock over a 6 hour period of calling. We got there (we don't live close) and one of the main parts of the cleanse was not available. Its not an excuse to say the phone was busy for 6 hours straight! Please answer the phone! Now we have to go back to the store to get the missing bottle hopefully tomorrow. Why is it that this item is one of the only things that cannot be delivered?
Response from the owner · March 12, 2023
Hi! My name is Andrea and I own this Nekter location. Thank you for being a loyal customer and I'm sorry we didn't deliver today but thank you for bringing this to my attention. While I can not give you a good reason why the phone was not answered (we are discussing it with the team there today), I can tell you that our supplier delivered us vanilla protein bottles that were not up to our standard this weekend and that is the cause for us having it out of stock. We do expect an order to arrive tomorrow, but I'd like the opportunity for you to verify before you come in since our delivery truck arrival times can vary. Hopefully someone answers the phone. However, you can also email us at [email protected] or [email protected]. We want to make this right!
I love Nekter, but lately there’s been an inconsistency in my smoothies. I order the same thing all the time and it always tastes different either to sweet, watery or not well blended. Once I took it home and put my smoothie in the blender and blended it again myself because it was just plain awful. It’s used to be mostly when a particular worker was there that I can taste the difference, but it’s becoming inconsistent with anyone. I stopped telling them something was wrong because it was so frequent and then I have to wait for them to remake it. I order online during my lunch break and don’t always have time to wait. I left a message on their app a while ago because I did not want to leave a bad review, but didn’t receive a response. I left 3 stars because it’s not always bad, but I do think there needs to be consistency with employee training so we can get consistent results.
Response from the owner · March 11, 2023
Hi my name is Andrea and I am the owner of this Nekter location - I'm sorry to hear about your recent experiences with Nekter smoothies. Inconsistent quality can be frustrating, especially when you rely on a particular product to be consistent. It sounds like you've already taken some steps to address the issue, but we didn't respond! We just recently made some changes this week in management at this location and we are hoping this makes a difference - - I'd like to know what your go-to order is so I can address with the team. Please email me at [email protected]. I'd love to see what we can do to make this right. Thanks for bringint this to my attention, even if it isn't great to hear :(
Delicious! And very considerate and kind employees! I thoroughly enjoyed my protein peanut butter chocolate smoothie but my 5th grader didn't like hers at all. Too much protein, she said! Hah! Well I asked Nathan if she could have different one and he happily and gladly agreed and quickly made her something more fruity. She chose the pink flamingo and at first sip she said it was amazing! Thanks, Nathan, for being patient with the indecisive taste buds of my 11 year old!
Response from the owner · February 22, 2023
Hey Chiara,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We will be sure to share your comments with Nathan and the rest of the team. You made our day :)
AWFUL. We came in when there was no one in line and ordered while they were preparing the only other order in the store. We order 2 acai bowls and 1 smoothie. We waited 30 minutes for our order after 8! People went in after us and revive their order before ours. Keep in mind they order bowls and smoothies also. While we had ordered when there was only 1 other customer in the store. On top of everything the smoothie was watered down . The worst thing is my mango acai was suppose to be topped with mango and I had nothing . Will not return
Response from the owner · February 8, 2023
Hailey, we sincerely apologize about your recent experience and would love the opportunity to make this right with you. Please reach out to us at [email protected]