This store has zero customer service. I walked in and the girl behind the counter asked me if I had an online order. No hello, no good morning, no how can I help you. She made my bowls quickly and put the bag on the counter without a word. No thank you, no have a nice day, not even a smile, NOTHING! When you work a customer service job, you should be polite and pleasant and not act like you are being bothered to do your job. I will only return because I like the bowls, but the service here is seriously lacking!
I've tried a lot of juice places mainly for acai bowls and for the quality and price their's is top notch and will be back many times more. I haven't tried any of their juices yet but based on the menu and watching the ingredients used in my acai bowl I suspect that it will be as good.
Customer service is everything. I was walking in here for the first time not knowing you couldn't purchase a 6 day detox with preordering. So they lady at the register was kinda rude to be while telling me I should've preordered. I ended up getting what they had on the shelf however I will not be coming back here.
Great store, great staff and I'd like to give it 5 stars but the prices keep rising and the portions keep.shrinking.
Response from the owner · February 6, 2019
We adjusted prices in order to balance increasing business costs with our commitment to providing value to our guests with the highest-quality, clean ingredients and the best possible Nékter experience. We appreciate your understanding and hope that you enjoy your next visit with us!
Let me start by saying I LOVE Nekter, I have been here many times since it opened and sadly have slowly stopped. I tend to order the Banana Açaí Berry Bowl NO Banana at all inside or on top. There have been a few times where I have noticed there is still banana in my bowl. This most recent time I know there was banana blended into the bowl. In a previous situation I asked the worker if there was banana inside and she said “no” after I picked up my order and noticed bananas on top. I left and started eating it and tasted the banana. I felt that paying what I paid I deserved to get what I asked so I went back and asked to please make anotger because I knew there was banana inside (this was another worker who graciously re made it). Today the same happened, (there was banana in my bowl). I’m not a big complainer and will generally chalk it up to an honest mistake but this has happened more than these 2 times. I feel like staff is not as friendly and knowledgeable about what they are making as the staff used to be at this location.
Lizyeiri SerratoGoogle
It was the worst experience ever ! The workers didn’t know what they were doing, they didn’t even say welcome or thank you. They were also so rude.
Response from the owner · August 8, 2018
Lizyeiri thank you for your review. We are always looking for ways to improve, so we'd love to hear any extra feedback you have at [email protected]. We hope to hear from you soon!