Nekter Juice Bar - Southlake

Love the ease of the app and the friendly staff.

Once again, the standard peanut butter bowl without any add ons was missing the peanut butter drizzle on top which makes the bowl taste like peanut butter. More training is needed on the preparations of products. This is not a customized bowl and they routinely make it wrong.

Love Nekter

Everything was great!! I ordered a lot for the office and it was a hit! Thanks!

I order the same bowl 1-2 per week. Half the time it’s not made correctly. For example, the peanut butter bowl is suppose to have peanut butter drizzled on top and most of the time it’s not on the bowl. It’s what gives the bowl a peanut butter flavor so not sure why this is frequently missed. I don’t notice until I’m out of the store and home so not worth driving back up there to fix. Makes me wonder if adding g boosts even get put in the bowls bc no way to know.

loved it

The employees are always friendly and helpful. Sometimes the online ordering system is down given the staffing at the store, but I it all works out.

Everything was great! Thank you!!

N/N

I ordered via the app to get a start and not have to wait on my order. When I arrived to pickup I can in the back entrance and caught your 3 employees off guard. I found all three of them in the back laughing and enjoying life. Which is fine but they had not even started my order. I showed up at least 10 minutes after placing the order and they had not even started my order which is the whole point in using the app. It is disappointing to know I did my part to place the order ahead to give them time to make it but to show up and find out it was never even started is discouraging.

Very rude service and management despite being customers for a while. Never going back there

The customer service was great and the smoothie was delicious!

Easy online process, juices ordered were ready at the time provided!

Very good!

I usually enjoy visiting Nékter, but unfortunately had a frustrating experience at the Southlake location. When I arrived to pick up my order, I was only handed part of it without any explanation. I had to ask about the turmeric shots I had ordered, and was then told they were out—something that wasn’t mentioned until I inquired. They did offer ginger shots instead, but only after I asked again. Then I realized my waffles were missing as well, and I had to bring that up too. Overall, the staff seemed disengaged and reluctant to perform even the basic duties of customer service. I understand things get busy and items run out, but clear communication and attentiveness go a long way. Hopefully this feedback helps improve the service moving forward.