I used to go to Nekter every Sunday morning before church. Then I had a baby and have had troubles getting back. Today I finally made it happen and loved the warm welcome back I experienced! The staff remembered me and asked how the baby was. I hope to get back to going every week!
Simon W.
I placed my order via the app. It was super quick and easy. I picked it up at the location. Everything was delicious! The person helping me with my order was super sweet. I will definitely come back again. The only thing you can do better than a to open one in Louisiana!!!!
Tanyshia J.
Health code feedback for your employees: the group of teenagers that were working didn’t really follow health guidelines. One of the girls (blonde) had her Chick-fil-A in hand and eating while she was checking out in front of guest, around food. Another employee (short brown hair colorful outfit with strawberry socks and doc martins) who was making my order stepped away in the middle of caring for my order to pull down her mask and try to dive face first into the employees Chick-fil-A French fry’s on her way out. When she realized she couldn’t eat the fry without using her gloved hands, she took the fry’s and stuffed in her mouth with her work gloves on. Then continued to work on my order prepping my food with the same gloves she just stuffed her face of French fry’s. I was waiting for her to change her gloves after she smeared her work
Gloves across her face and into her mouth with food. Nope, kept them on while she proceeded to finish my fresh produce order.
I recommend you have an adult on staff rathe than a group of teenagers. The health practices were appalling. In understand they’re kids and not thinking, but wow I couldn’t believe what I was watching
David BrittonGoogle
Tried to order online (because it’s always at least 15 min in there) and it wouldn’t let me. I call the store to let them know it’s not working and a lady says it’s because they close at 7 and I can’t place an order online after 6:30.
I told her it’s 6:22. She says “that’s strange, it should be working”.
I ask if I can place the order by phone and she says they aren’t allowed to take orders by phone. I said okay, well I’m in a rush and can’t order online, I’m on the way now, can you please take the order for just one bowl? She replies “no, I can’t take orders by phone but I can make it for you when you get here.”
Not sure when we stopped treating customers like actual humans but it’s amazing how poor service has become. Used to go out of my way to visit this place but I’ll just start going to the new place here in Trophy Club.
This team at Southlake is constantly on point with the customer service & delivery of the orders. My wife & I moved here from Southern [Orange County] California a fee years ago; & there was a fantastic Nektar nearby where we lived. So; it's great to see this Southlake team have incredible service!!!
Mike S.
Great service
Tony A.
Service is always prompt and juices are always fresh. Will definitely be back !
Heather R.
Great
Shelby E.
I believe it was The manager on duty who helped answer my questions and concerns. I ordered a smoothie bowl for someone who has an allergy. She was a huge help and very kind. I love Nekter for myself and customer service was great! I just can’t risk ordering anything else for my family member who has a severe food allergy to peanuts and nuts. But I will keep ordering for myself. Thank you!