Been here multiple times. Every time say I am not going back because it is so slow. Impossibly slow. So so so slow. Been waiting here all day. Makes no sense how slow they are.
The bowl I got was delicious but the service was pretty bad. I walked in, smiled, and said hi to the cashier and she just stared at me. I looked at the menu to choose what I wanted and she proceeded to turn around and work on something without saying a word. I waited until she was finished to order. I myself have a RBF but I try my best to at least say hi to all my customers as they walk in. Like dang girl, at least say hi back.
Wow this place is a joke!! I was told to order online when standing in line. What’s the point of coming in the store? Get rid of all your delivery apps and get your in person customer service right first
Terrible service. Took quite a while to even order our food and it wasn't crowded. Then after we order it takes another 10 minutes to get our order, and they also forgot to make one of our smoothies. Would not recommend this location if you expect to get your order in a decent time.
Response from the owner · October 1, 2021
Thank you for your review. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!
Call in order on Saturday . Not enough help. Waited too long
Response from the owner · July 13, 2021
Thank you for your review. We sincerely apologize for the longer than anticipated wait! We will be passing your feedback along to management to review with their team. We greatly appreciate you bringing this to our attention, and we hope your next experience is a 5-star!
I thought the employees were extremely rude when they asked me to leave because I wasn't wearing a face mask even after I explained to them that my doctor recommended that I not wear one due to my health challenge and disability. I've been going to nekter juice for years sometimes daily, but you've lost my business, I will never go to the store again!
Food is amazing. Getting the order right??? NOT so much. Very annoying when you're very excited to get your bowl or whatever and its wrong. No matter if you order via phone, app, door dash or what have you, it always turns out wrong. Then there's the app... there are so many things wrong with that, I don't know where to start. I wished someone would start a new smoothie/ bowl / buz. The owners have taken a backseat to so much, its a bummer.
Response from the owner · January 19, 2021
Hi GG, thank you for your feedback and support. I am the owner. I can assure you that my wife and I haven't taken a back seat in any way. Even our teenage kids work there many days a week. It's a family run business. I share your dissatisfaction and annoyance with us getting your orders wrong so often. We take pride is creating our menu items as well as custom juices, smoothies and bowls that suit each individual need. As our window display says, we make hand crafted items for each individual. That is a huge part of our culture and we seem to be failing at that right now. I will take responsibility for our shortcomings and apologize. I will address the importance of correct orders with our team. We hope that you will give us another try. Please email us at [email protected] for a special coupon.
I went in today and no one was wearing masks. I politely asked both girls working if they could put on a masks seeing as how we're in a global pandemic that's killed 180k. She told me that I was crazy and that the masks has holes on the side and that it doesn't do anything. I was shocked and saddened seeing as how my mom has RA and is at high risk. I then called the owner and the owner told me that "everyone has their own opinions" I will never ever go back to any Nekter after that. I was amazed at how a place like that could treat someone especially during a global pandemic
Love this place! Love the menu! But the service is way to slow. Used the app to place my order estimated time was 30 minutes, and that was fine. I got there and still had to wait another 15 minutes for my order! Then realized my order was made wrong, and the ginger shots had nothing but ginger. No lemon or cayenne just a cup of juiced ginger!
Chunky smoothies. Mostly frozen fruits for their berries and bananas, not exactly fresh. Unles you consider “fresh-frozen” fresh. Snacks available are full of cane sugar, canola oil, milk powder etc... Staff is pretty indifferent towards customers. Atmosphere is pretty unappealing, cold, loud, grey. They choose to use agave syrup instead of dates to sweeten the smoothies. Could be a much healthier place, prettier, a lot of potential. If you’re here to get a healthy drink apple, beat, spinach, ginger, those tend to be fresh.
Make sure to download their app to maximize your rewards. Greens are a challenge to incorporate into any diet. This really helps fix that need to get fresh veggies in. Avoid the pea protein, agave, and anything too sweet, just my .02 for a healthier drink. Maximize the micro nutrients with as many greens as you can handle!! I don’t believe in the detox concept, but I do believe in getting as many vegetables into your body as often as possible!