Although the counter person tried to recover by apologizing and giving me a coupon for my next visit, my experience was not good. I signed up for you app and then place an order. I got a confirmation that the order was received. I go into the store and the order had not automatically printed at the store. The counter person found the order, confirmed it was for me and said he would then make it. He goes on to help another customer and starts making beverages. 15-20 minutes later when I see another customer get their order and he proceeds to start washing out a container, I ask about my order. He’d forgotten it.
Kim C.
Good
Jack P.
I ordered a ginger shot and a celery juice but was given a shot of celery juice along side my celery juice
Stephanie F.
My smoothie was not delicious, unfortunately! Ended up throwing it away and going somewhere else.
Heather W.
Good
Chris S.
I am normally a Nekter fanatic but today I received the smallest Açaí Banana Berry Bowl portion ever. I use this as a meal and am still hungry . I feel like the price of the food is already above average and difficult to justify but normally the adequate portion and nutritional value outweighs the cost . In this case I feel like I am not getting my money’s worth and will probably not return, especially to Tustin location.
Danyelle D.
Great experience, ordered through the app and when I got there my order was ready and perfect
Lynne G.
Today I used the app to order a Pink Flamingo during my lunch break. When I arrived to the store, I let the cashier know that I was there to pick up. After checking, he informed me that mine was next in line to be made. I sat down and began to wait. After noticing that many names were being called (the employees even specified that one was a "mobile order" when it was called out), I then realized that 2 people who ordered in-store after me had already received their items. It had now been just over 15 mins since I had placed my "mobile" order. At this point I was going to be late and unable to drink it, but I decided to check with an employee before leaving empty handed. I asked if there was a Pink Flamingo coming up and he went to check. My drink had been ready and was sitting in the fridge. The employee sat the drink down on the counter and turned around without saying a word. I understand that mistakes happen and I'm sure it was busy due to the lunch rush but I had already checked in and informed them that I was there to pick up my order and they told me to wait, I didn't think I needed to remind them so that my item was not placed in the fridge.
KayCee M.
The service was great and the place was clean. Great birthday treat.
Rogers B.
good
Adam B.
The staff at this location is always helpful, professional, and courteous. I love the product and I am very happy that this is my local Nekter location.
Erika C.
It was slow. A lot of people were there. But I arrived 10 minutes after my order was to be delivered. And they had still not gotten to it.
No point in online ordering if that is the case
Kellie W.
Great
Angela G.
I couldn’t taste the peanut butter in my smoothie at all; I had the same exact one in Orange the day before and it tasted way more - plus they put it in a bigger cup since there was extra in the blender. There was clearly extra smoothie today at Tustin that the employee attempted to drink but then the manager got onto him so he couldn’t and threw it away. I’d prefer to get the extra if there is any since I did pay for the item they made. And make sure you add the PB so it’s present since it’s called the PB smoothie. Thanks.