I've been very happy with Nekter since my first encounter with the glorious acai bowl. Now, I am an addict. One thing that is troublesome, however, is my experience picking up my online order. Often, I become a counter-hanger-oner. What is that, you may ask? Someone who goes to the pick-up counter (where one should go for a pick-up order) and has to awkwardly stand around until a member of staff asks if they have a pick-up order. Unfortunately, I have had to wait a substantial amount of time before someone acknowledges my presence on many, many occasions. This is the reason for my #9 marking above. Although the bowls are a major source of my pride and joy and nutrition, the customer service I've had at Nekter (at more than one location) makes me a lil sad and unwanted. I'm sure that this can be fixed by reminding employees to assist those pesky counter-hanger-oners. Thank you for listening.