Smoothie reviews · Nekter Juice Bar - Novato

I really enjoy my juices and smoothies but I always have to wait a long time. Today I preordered my smoothie since I was on my way to work and didn’t have a lot of time and when I got there it wasn’t ready and took awhile to make. The young lady that helped me was very nice and apologized for the wait. I love to go there before work in the mornings but I may not be able to if it is going to take long time.

The customer service I received was amazing, as was the cold brew protein smoothie! One note, though, I’d love to be able to add more to the smoothie - ie, pumpkin, blueberries or a banana.

I ordered the watermelon berry smoothie &, while tasty, it definitely wasn’t a smoothie - it was more watery/slushy than I was expecting. Probably wouldn’t order again, sadly.

I love the bowls and smoothies. Sometimes staff is very slow to acknowledge me when I am there to order.

Told wait was 20 minutes. 20 something minutes later went in and was told the smoothie ordered was unavailable. Would have been nice to have been notified of that in advance so could order something else.

I love the convenience of ordering on the app and having my smoothie ready to pick up when I get there. I just get annoyed that every time I walk in there's no one covering the front of the store. All employees are usually in the back room and I have to make the awkward choice of calling out to them or standing there until someone comes out which has taken several minutes. Maybe require someone to always be at the counter, or put a bell on the counter for customers to ring please.

The smoothie in the 2 bowls we ordered was more juice consistency than smoothie thickness. We went back and got new ones, but the remake wasn’t much better.

I would like there to be more options available when ordering online. For example, many smoothies don't list options such as add ice or add apple, etc. Regarding credits, it is frustrating that I can't apply them to my online orders. To take advantage of the credits you require the order to be placed in person that results in time wasted standing in line, placing the order and having to wait until order is made. I never end up using the credits I earn because I know it will take more time having to order with your employee in person. I hope you will change your policy and start allowing credits to be applied towards online orders. Other than these 2 suggestions, I am a raving fan of your healthy smoothies!

It took me 49 minutes to get 3 smoothies, and i️ ordered in advance.

Always a great experience. I love the online ordering app. Great customer service & Smoothies. Win/win

I placed an online order, excited to finally try the turmeric smoothie, only to be called & told that they were out of turmeric. The dragon bliss smoothie was recommended, only I was given the wrong size. By about 10am, people were leaving as they were out of many products, including beets and bananas. Really, I wasn’t at all that impressed with my product or service during this visit.

Quality and taste of smoothies is pretty inconsistent based on who makes it

While my smoothie bowl was good, it was under filled. I’m fibding this to be an ongoing issue at this location.

Fast service, but my smoothie was watered down. Depends on who you get as to how good your drink will taste.

So far, so good. Love those fresh juices, shots and smoothies. Friendly staff..