I go just about every day. My juice is always ready on time when I call in a phone order. The staff is so friendly. They are really hard workers as it does get very busy but they seem to handle it very well
Melissa P.
Staff is great and friendly!!
Glareh Z.
My order was ready right when I arrived and the customer service was excellent. Thank you for being welcoming and polite!
Veronica A.
Gianna is a great employee. She is the employee who has helped me when I go during the weekends. She provides excellent service and she is great at making the items.
Ryan R.
Great job and good communication.
Keely G.
I ordered online at 2:00 for 3:30 pick up. Arrived on time and girl pulled out my order of 4 items with one juice missing. I waited another 15 minutes for her to make the juice drink. No apologies! Why bother ordering online?
Ordered with the app at 12:20 and order was said to be ready at 12:41. It’s 1:00 and I’m still waiting. Horrific wait and customer service.
Terri T.
I appreciate being ask to give feedback as I am a definite fan of the Nekter products. In fact I just recommended Nekter to friends at dinner last Friday night. That being said I have had 3 back to back experiences where it has taken more than 25 minutes to get my bowls or the order was made wrong in the first place. I have ordered through the app to save time and both times I have come in waited, seen people come in line place a new order and they receive the food before me. This is extremely frustrating. In addition the app doesn’t let you order both a saved order and then add something else to your cart. When I tried to order it on a separate order the app refused my credit card where it had just taken it the order before. Perhaps it was busy authorizing my last order but either way it should not have told me my credit card was not valid. So after trying a couple more times I rebooted the app and started all over again. This time the app didn’t save my credit card even though I checked the box to save my card. I had to manually enter it again. As you can see this is a lot to go through to order 2 bowls. And after all that I waited 25 extra minutes. It shouldn’t be this hard.
blanca C.
They had my order ready when I came for pick up
Em W.
Smooth and easy. Staff was courteous and diligent. I'll be returning soon.
Naomi I.
The Novato location does a GREAT job! The staff is very friendly. The Manager is very professional. The juices, smoothies, & bowls are perfect every time! The inside always looks clean. The menu is great & I enjoy all the new specials.
Heidi W.
best acai berry bowls - super fast when you order through the app
would be nice to have more choice over tip amount
Erin B.
The manager and the stuff at the Novato nectar go above and beyond with a smile great attitude an awesome drinks