Customer service at this location is very unprofessional. Every time I come in depending on who is serving me the price is different on the drink I purchase. When I ask why it’s sometimes more they cannot give me a straight up answer and speak in a condescending way. Rather drive 10 minutes farther to a different location where they have consistency and manners. Stay away from this location.
Response from the owner · January 27, 2021
Hi Michael. I am so sorry about your experience today. I would love to know what you are ordering so I can try and explain why you might be being charged differently. If I have to suspect- when the price is lower, you are probably not getting charged for something you should be getting charged for. We have so many add on items, some are an extra charge and some are not. it can be very confusing for my staff. I am so sorry for the inconsistency. as far as the condescending way one of my employees has spoken to you- again, I would love to know who you dealt with today so I can speak with her. She might have felt defensive but should've help you understand better. Thank you for the feedback. Good luck at another store.
The berry smoothie was seriously amazing. You can taste that it’s fresh legit juice. It’s not syrupy sweet. It was really refreshing.
Response from the owner · July 11, 2020
Thank you Jordan for this review. We pride ourselves in whole, fresh ingredients ONLY. Hope to see you in the store again soon. Make sure to try our fresh juices and açaí bowls as well. We appreciate your business.
I really like Nekter so I started going to this location once I moved to Scottsdale a few months ago. However their portion sizes are extremely inconsistent across the morning and afternoon shifts, specifically when it comes to their bowls. The afternoon shift barely gets to 3/4 of the portion from the morning shift. This is not even a tipping issue as I make sure to do so from the app for a fair amount. Tried leaving feedback through the website and It said someone would get back to me but never did.
Response from the owner · July 29, 2020
Thank you so much for the review. I will make sure to speak to my staff on this issue. It can be difficult as we use all fresh ingredients and those ingredients can range in size. Thank you for your business.
Hi,
I am a huge fan of Nekter and have eaten here for years. I just wanted to let you all know how uncomfortable it is in this current climate to see employees not wearing masks and gloves while preparing and handing over food and drinks. My understanding is that wearing masks is to protect everyone from spreading any germs and it seems that while serving customers, employees should have them. Just for reference I wear one when I go into public as I feel its my responsibility.
Anyways I hate to say it but I wont be going back to Nekter as I'm not comfortable with employees not wearing protective measures. I even threw my purchase away when I got outside yesterday after seeing them not wearing masks/gloves. Makes me very sad as I live for the Acai Almond butter bowl.
Best,
Courtney Russek
Riley P.
Nekter APP online ordering NEEDS an option for Gluten Free in the allergy section, so I can select GF granola in the bowls - and be charged the $1 extra. I ordered online for the first time, but then had to call the store location to ensure GF granola was used. Would make using the customer experience with the Nekter App MUCH better! Thanks!
Victoria FullerGoogle
One of my very favorite places to go because of the delicious shots, and drinks. I personally love their toxin flush with ice . They have delicious bowls and yummy healthy ice cream. A place I go very often and is always clean. The staff is usually very nice too.
Response from the owner · May 18, 2020
Victoria thanks again for the kind words.
We love seeing you in our store so often and we appreciate your business.
Great place to go if you're a lean green juice drinking machine. I love coming here because it's always so clean and their juices and smoothies are the bomb dot com. The people that work here are so friendly too and will point you in the right direction if you ask for advice on what to get. The only flaw is how expensive it is to get a drink or smoothie bowl here. They're taking advantage of trends and you can't blame them for that . Check in and get a free ginger shot. The greenie is my favorite juice to grab on the go...not too sweet nor too bitter. Flamingo is the best smoothie to pick if you enjoy coconut water flavors.
Download their app and get points so you can redeem for awards!!!
Response from the owner · December 28, 2019
Thanks for the kind words Yana. Nekter has been around now for 10years and we look forward to many many more. Come and see us again soon. We appreciate your business.
Great place for nothing special juice, with snooty high school employees telling 25 min for 1 juice great! Dont forget to tip!
Response from the owner · January 27, 2021
Unfortunately I did not own this store at the time of this review. I am sorry for the snooty employees. Please reconsider giving us another try. I think you will find some improvement.