I ordered online and when I entered there was a really long line. I waited patiently on the side not knowing my order was already made. It took at least 5-7 min to be acknowledged and the cashier grabbed my drink in. The cooler. It would be great if there was a way for online orders to self serve and pick up their drinks.
Terri S.
Quick pick-up service with a smile! Appreciate that!
Ellie I.
Hello,
I put in a mobile order, and arrived 10 minutes later and it was not ready. Also I ordered the PB Mocha and there was no cold brew because the color what white and not black. So it wasn't even the drink I ordered.
Sara FerranteGoogle
After months of being a near-daily customer, I will no longer give this location my business.
I consistently ordered the Protein Power Bowl with cocoa powder and spinach, spending roughly $18 with tip. As a regular customer, I experienced inconsistent preparation and increasingly skimpy portions, feeling like I was receiving less and less for what I was paying—sometimes very little fruit, missing or minimal toppings, and bowls substantially less full than I expected for the price. I’ve included Nékter’s online menu listing alongside photos of a recent bowl I received for comparison.
I repeatedly raised concerns about the portions and consistency and even offered to pay more for a fuller bowl. Instead of working toward a solution, I was repeatedly met with “that’s policy,” given the impression that nothing could be done, and ultimately referred back to management.
What ended my business here was how the manager handled my concerns. When I firmly expressed that I was unhappy receiving what I considered an unacceptably small bowl for nearly $20, the manager indicated that employees were uncomfortable serving me and did not like when I came in because I pushed back about the portions and asked for what I believed was fair for what I was paying. I found that response inappropriate and hostile. I was a regular paying customer expressing dissatisfaction with what I was receiving, and I expected my concerns to be addressed professionally rather than being personally criticized for raising them.
On another occasion, the manager was speaking so loudly while training an employee that I chose to wait outside in the heat and eat elsewhere because I found the environment uncomfortable.
This has not been my experience with Nékter overall. I’ve visited multiple Nékter locations throughout the Valley and received fuller, more consistently prepared bowls and much better customer service. I continued coming here because it was convenient and close to my home.
My personal recommendation is to go to a different Nékter location. For what these bowls cost, I expect consistency in the product and respectful customer service. Unfortunately, I did not receive that here.
Response from the owner · August 9, 2026
As u yourself said- months of being a customer. You have abused my staff for MONTHS. Rude, bullying comments to get them to get you up charged items for free. We can not allow u free items and modifications. U are pissed that we are saying NO. I invite you to spend your money elsewhere and stop harassing my staff. And for anyone actually reading this- you modify your bowl to look that way with extra greens and cocoa powder with no granola.
Great experience this time, Drinks were ready by the time I arrived, 20 minutes after submitting order (day after holiday, July 5th). Usually waiting half an hour + . Smoothies were also in point. Only complaint, no organic options.