All I can say is YIKES. I go to locations all over the valley and get the same order everywhere I go. Not only did she ring me up for the wrong size, the toxin flush (which is ALWAYS green) came out yellow. I am not a customer that likes to complain or send things back so I drank most of it and realized it was the wrong size. I was given a small and with ice and thats what I paid for, even though I ordered a regular. So, the order was put in wrong. Again, I drank it, so fine. However, the manager tried to gaslight me and tell me I ordered a mini and was given a small because I added ice when thats not what the receipt said. The receipt showed small with ice, so at the very least I should have been given my drink in a Regular size cup, because I ordered a small, right? She herself said they size up from what you pay for when you add ice. The manager was extremely rude and only had the employee pull up and print the receipt (and acted like there was nothing she could do) once I informed her I would be contacting corporate. The best they could do was give me 2 dollars cash for the discrepancy. Never EVER coming to this location again. I had to fight for what I knew was right and was gaslit the whole time. This is the first Google review I've ever left. That's how bad my experience was. I even left a tip before all of this went down. I learned, so hopefully no one else has to.
Response from the owner · May 23, 2026
Nina- you drank most of the juice then came in claiming you ordered a bigger size. We proved with the receipt that you did actually order a small not the regular you originally claimed. I gave you the two dollars because that was difference in price. You yourself said you didnt want it remade that you just wanted the price difference and $2 was refunded for the price difference. And I just talked to the staff member and she said she asked you to taste it and make sure you liked it. You did and said it tasted great and turned and walked out. I am sorry for the confusion on the sizing and ice upsizing.
I have had a really good experience at Nékter and it stands out amongst the other branches! It is fast, reliable, and always gets the order right. I will go out of my way to order from the specific branch as I have had terrible experiences at some other ones.
Sheryl P.
I go all the time. Staff is really nice!
Kelly R.
Fast and easy!
Jennifer O.
Great parfait and service!
Thank you 😊
Anthony M.
Smoothie was made timely
JimboGoogle
We usually order through the App, and our orders are always ready when we get there. The staff is always friendly.
Response from the owner · December 19, 2021
Thank u so much for you review. We hope to see you in the store again soon. We appreciate your business!! Happy Holidays
The girls were busy but 3 of us came in for pickups and they did not acknowledge us, say hello, anything. We waited like 10 mins and there were items waiting in cooler.
When they dis come around front they were very short and rude!
Tani W.
Great.
Tracey R.
N/a
Leigh W.
Blueberry Almond Butter Smoothie was amazing, my new favorite!!
Omer K.
I have ordered both at the store and online. It takes a while to get your order ready when you order it at the store so I have been ordering online the last 2 times and I love the efficiency. It is there when I need it to be there. Thank you !!!
Samantha G.
Great service! Friendly staff. Did pickup order and it was ready when I got there.
Lida D.
Hey, I had placed an order online to pick up two juices and one shot. When we walked in, I’ll let her know the name and she said oh they were working on it. 20 minutes goes by and the two people in the store who had ordered had picked up their order and left already. I asked the girl again if our order was ready and she said yes it’s been ready in the back fridge over here, grabbed it and pulled it out and gave it to us. Frustrating we had to wait for our order that was already ready.