Nekter Juice Bar - Upland

She said the order was ready but didn't have my juice/shot and didn't tell me where my bottle shot was. Also, my celery juice had beets in it bc she said she couldn't get it out of the blender. Order was made quickly though

picked up my order, staff is nice and efficient

Friendly and great customer service!

The customer service at the Upland location is top notch. I ordered a PB Health Nut because I really wanted a peanut butter tasting smoothie. When I got it and tasted it, it tasted like straight bananas. While I knew the smoothie had bananas in it, I didn’t expect it to be so overpowering. However, I asked the girl to remake it and she kindly did it for me without making it a huge deal. The 2nd smoothie tasted more like I originally thought it would. It was delicious and peanut buttery. As a customer, I was very happy.

Drinks were awesome! Had to wait for a drink carrier after being offered one. But got one after re asking

Great customer service. My order took a little longer than expected but they were apologetic. Order was great and accurate

Good customer service he was friendly

one employee taking orders and making drinks/food is not working out. Takes too long and I usually place my order 10 min before picking up

Absolutely fresh! Wonderful customer service.😃

Mobile order was executed on time and correct

I typically order via the app and have no problem picking up my smoothie in the time frame given; and while I do realize there are times when things can get backed up and days can get busy, adding an extra 15 minutes to an order is simply not acceptable when someone is in a time crunch. The reason I order ahead is so it is ready and available and I don’t have to wait a whole lot of extra time. I can see maybe a few minutes to 5 minutes extra but 15! My husband’s food got cold by the time my smoothie, which was supposed to be done, was ready. This makes me reconsider ordering in the future. Perhaps when things get super busy you can bring in some extra help or stop taking in orders until you get caught up. I saw orders being taken and then the customers were being told after they paid of the wait time. I have gone to small eateries where they had to pause taking orders and told the customers because they were backed up. I realize you probably can’t stop online orders so maybe bringing in extra help might help the process.

They had my drink ready in no time!! Great customer service

Good

Maximum effort. Great service

It’s great!