I love the company and product but the service at the Napa store is awful. On 4 occasions I have been give a “bowl” in a large cup cause they “just ran out.” It is very difficult to eat it out of a cup with out getting sticky. Every time I do a mobile order and arrive at the time my order should be “done by” I am told “we are working on it right now” then at least 2 other customers receive their order before me. Not sure if they don’t make it till you show up but that’s how it feels. In the Napa store there never seems to be enough staff. On 2 occasions I have been given very unripe banana on my bowl and it’s repulsive. I don’t think I can be a customer anymore until the Napa store changes.
Karina V.
I ordered online so I would be able to just pick up and go, I ended up waiting an extra 20 mins for my order, which was okay I guess. I just ended up very late for work. I’d recommend better customer service and better cleanup of their work station
PD B.
The person that helped was friendly and efficient
Shannon M.
When my mobile order wasn’t ready when I arrived, the entire staff did everything possible to make certain I was happy. I always have good experiences at this location— even with the staff turnover. The service and organization seems more under control in the last half year.
I love your company - great products!
David B.
It seems as though our Nektar is always under staffed. I was not greeted by anyone and nobody asked the entire time I was standing there if I needed help. When I did call out to someone for help, they forgot what I needed and went back to working. I had to wait an extremely long time for my online order to be handed to me.
Pati P.
I placed the order online. Told it would be ready by 12:18. It is 12:26 and I’m still waiting. Stay tuned for time they hand it to me...12:30.
Murphy C.
Great. From the moment I ordered online to arriving to pick up my order I was pleased. Thank you
Kat C.
You guys are the best! Thanks for being so great
Taylor P.
As always, great staff. Friendly. Greeted with smiles when you walk through the door. Service is fast (unless it is a particularly busy time of day which would be expected). Overall, I love this place.
Jonathan L.
Phone order app is easy to use
Laura S.
Thanks a lot!!! U guys/gals r awesome!!!!!
Sue W.
I really like nekter. My only suggestion would be that staff should have some kind of dress code to work. Today when I came in to pick up bowls. There was one staff member that had a t-shirt and basketball shorts. I get understand is a comfortable work place and that might be the dress code but it just doesn't look good. Plus having them wear an apron would be very sanitary as well. Over all it was an okay visit.
Thanks!
Daryl K.
Embarrassed that I had to tell him 3 times I ordered a toxin flush ...in front of other customers. He was blunt .