All the toppings were missing. Also I had to constantly ask for napkins and spoons
Dana W.
My acai bowl was finished right as I arrived, and it taste really good. Thanks :) 10/10 recommended
Kristin L.
Good! I got what I ordered and it was waiting for me when I got there. The person working there was very friendly.
Nathan M.
Bowls were noticeably not filled all the way
Lizzy's G.
Good job. Thanks
Jenny H.
Good!
Kelly CarterGoogle
I had a very disappointing experience at Nekter on Wednesday, July 15, around 10:00 a.m.
The employee working that morning was extremely unhelpful. She refused to assist me with placing my order, so I used the self-service kiosk instead. After I placed my order, she came from the back to prepare it. Because I’m currently undergoing chemotherapy and radiation, I politely asked if she would change her gloves before making my order. As someone who is immunocompromised, this is a legitimate health concern.
Instead of responding with understanding, she gave me pushback and a noticeable attitude, which made an already difficult situation even more stressful. She told me she was just washing dishes in the back and her gloves were clean. I asked again. She said we use scoops so doesn’t touch anything. I had to ask again before she reluctantly changed them. When my order was finished, I thanked her, and she simply walked away without acknowledging me.
Customer service should include basic kindness and respect, especially when a customer is dealing with serious health issues. This interaction left me feeling dismissed and unwelcome. I hope management addresses both customer service expectations and the importance of handling reasonable health-related requests with empathy.
Always super welcoming, the food is amazing, and I always come back to see the people I love make the food I love!
Tamim AlqazahGoogle
Ordered online and when I walked in it was ready to grab and go. The smoothie tasted really good and was also able to add some extra fruit into it definitely coming back to get some more