Very disappointing experience. I did a mobile order to this Nékter location during posted business hours and they were not open when I went to pick up my order that had already been paid for. I later contacted them and was told I would either receive a refund or a replacement, and that the issue had been escalated.
That was over three weeks ago, and I have still not received a refund, a replacement, or any follow-up communication.
Mistakes happen, but the lack of follow through and communication is unacceptable. I expected better customer service and resolution, especially after being told it was escalated.
Great visit to Nekter. Delaney was super attentive, super friendly, and whipped up my smoothie amazingly fast. Definitely coming back for her smoothies.
madison B.
Gets busy sometimes but they're speedy and super reliable. My smoothies are always delicious
Great. I just don’t like your new app. It keeps asking me to sign in since you renovated it. Nowadays, every time I need to get a code thought my phone in order to get to my account there.
Erica C.
Amazing, she was very helpful over the phone and I placed an online order and she was very nice and friendly and everything was ready to go when I walked in the store :)