Ordered today and it’s basically half full?? Is this usual? I’ve been to other locations and they always top it off. This is pretty annoying.
Response from the owner · July 14, 2023
Hi Jasmine,
I sincerely apologize for any inconvenience caused. It appears that your bowl may have appeared half full due to the granola being served on the side, and for that, I am truly sorry. We value your patronage greatly, and I would be delighted to offer you chance to enjoy our standard bowl. Kindly mention this review at the front desk, and they will be more than happy to prepare a fresh bowl for you. Your satisfaction is of utmost importance to us, and we genuinely appreciate your valuable feedback. We eagerly anticipate the pleasure of serving you once again.
With warmest regards,
I typically love Nekter but the service at this location was extremely slow when I had 2 people in front of me. It took them 20 minutes for an acai bowl and a smoothie. The smoothie was made way before the acai bowl so it was almost fully melted when I received both items.
Response from the owner · July 14, 2023
Hello Fiona,
I sincerely apologize for the unsatisfactory experience you had yesterday. Please know that your satisfaction is of utmost importance to us. I genuinely appreciate your feedback, and rest assured that I will personally address it with our team. Our goal is to deliver nothing short of exceptional service during your next visit. Thank you for taking the time to provide us with your valuable input.
Warmest regards.