I love this location so much they always take care of me and my order. I am in love with the pbj smoothie it’s the best. I order three each week. Esma always takes care of my order and executes them perfectly she is the absolute best and deserves the recognition. She would call me and make sure my order is correct and makes sure they taste great when I order each time. I’ve never had such great service anywhere else definitely makes me comes back.
Sasha G.
I absolutely love the juices!
Staci L.
My orders are always ready on time and just the way I ordered and so delicious.
My fiancée purchased a smoothie bowl from here, we were both looking at the health booster shots while waiting in the lobby area, but we decided not to buy any after hearing about the price of them, we put them back after we were done looking at them. After my fiancée got her smoothie bowl, we left and were sitting in my truck. The employee comes out on the phone with someone, approaches my fiancée in our vehicle, accusing her of stealing one of the shots. Extremely insulting & humiliating. My fiancée exited our truck, showed the employee her purse to prove she didn’t steal anything. If your business is so worried about the shots being stolen put them behind the counter! & don’t approach your customers vehicles accusing them of stealing! Bad first impression, last time we are doing business here.
Response from the owner · July 27, 2023
Hi Gregory, I would like to extend my sincerest apologies for the distressing experience you and your fiancée had during your recent visit to our store. We deeply regret the incident and want to assure you that this is not the standard of service we strive to provide.
The behavior exhibited by our employee was entirely unacceptable, and we understand how frustrating it must have been for your fiancée. There is no excuse for such an approach, and we are truly sorry for the negative impact it had on your impression of our business.
We completely understand your frustration with the situation, and we take full responsibility for the mistake made by our staff. We must emphasize that this incident was not in any way a reflection of our values or policies. We do have security measures in place due to recent theft incidents, but it is never our intention to make our customers feel uncomfortable or accused without merit.
Rest assured, we have taken immediate action regarding this matter. We are conducting additional training for our employees to ensure that they handle situations with sensitivity and respect. Furthermore, we are reevaluating our security procedures to find a more customer-friendly solution that doesn't compromise anyone's experience.
Your feedback is invaluable to us, as it helps us recognize our shortcomings and implement necessary improvements. We truly hope you will reconsider and give us another opportunity to make things right. We assure you that your next visit will be a completely different and more pleasant experience.
Please accept our deepest apologies once again for the disappointment you experienced. If you have any further concerns or questions, please don't hesitate to reach out to us directly. We are committed to making amends and ensuring your trust is restored.
Thank you for bringing this matter to our attention, and we genuinely hope to have the chance to welcome you back soon.
Warm regards,