The rating and counts above are store-wide. 45 written reviews mention Açaí Bowls, newest first.
Tina P.
The bowl was runny and I picked up on-time. I have provided this feedback before and have had a similar experience at two other locations. I tried a competitor last week just down the street and the difference was amazing and their version so much better because it was not runny. I’m a supporter but that gets more difficult when making a choice of where to go for my açaí bowl.
George L.
This is my favorite NEKTER store, always friendly and professional! My Bowls are always so pretty and tasty!
Carmen RayisGoogle
Outstanding service from Vanessa and Colter at Nectar Juice Bar! I've been a regular at this location, and their expertise in crafting delicious smoothies and bowls keeps me coming back. Vanessa's attention to detail and both of their friendly demeanor make the experience exceptional. If you're looking for great service and tasty, healthy treats, this is the place to be. Five stars without a doubt!
Response from the owner · November 12, 2023
Dear Carmen Rayis,
Thank you so much for your glowing review! We're overjoyed to hear about your fantastic experiences at our Tatum Point location, especially with Vanessa and Colter! Their commitment to providing outstanding service and crafting delicious smoothies and bowls is a great example of the Nekter standard.
Your praise for Vanessa's attention to detail and the friendly demeanor of our team is truly appreciated and will be shared with them. It's feedback like yours that keeps our team motivated and passionate about what they do.
We're thrilled to have earned your loyalty and look forward to continuing to serve you your favorite healthy treats. Thank you for your continued support and for recommending us. We're proud to have earned your five-star rating!
Warm regards,
The Team at Nekter Tatum Point
Friendly, fast, and clean. We love ordering from your store. The smoothies and açaí bowls are great.
Jessica CherryGoogle
I found a HAIR in my bowl!!!!! You guys charge way too much for this to happen!
Also, I PAY for protein and metabolism boost every time & they only actually put it in half the time. They never smile or look happy. Worse location by far. That hair was was the last straw, ick!
Response from the owner · November 3, 2023
Dear Jessica Cherry,
We are truly sorry to hear about your recent experience at our Tatum Point location. The discovery of a foreign object in your bowl is completely unacceptable, and we understand how distressing this must have been. Please rest assured that we take such matters very seriously and will be addressing this with our team immediately to ensure that it does not happen again.
Regarding the inconsistency with the protein and metabolism boost, we apologize for any oversight. Our customers' satisfaction is paramount, and we want to make sure you receive exactly what you order every time. We also regret to hear that our staff did not meet the high standards of customer service we strive to uphold.
We would like the opportunity to rectify this situation. Could you please reach out to our Tatum Point location and ask to speak with the manager? We are committed to making this right for you. Your feedback is invaluable to us as we continue to improve our customer experience.
Thank you for bringing this to our attention, and again, we apologize for your experience.
Warm regards,
The Management at Nekter Tatum Point
The bowl was well done and on time for the mobile order that I submitted.
lisa F.
It was quick and easy. I ordered my bowl online and it was ready within 8 minutes when I got there to pick it up.
Wil C.
Typically it’s great.
Recently the bowl is filled to the bottom of the ‘juice bar’ on the container logo. That is definitely short. Not worth the price.
And the order is incorrect 2 of 5 orders. Ex: Ordered no apple on top. Add pineapple. I get apples and no pineapple. Or no agave or granola - with no order adjustments. My concern is the amount getting less and less and inconsistent.
When I asked if I could review what was shown on their end so I can compare to the app, the young employees were dismissive, rolling eyes, not getting a receipt - when I asked about pineapple - just long eye contact, like I was a huge annoyance. The boy, saying it is ‘how it’s supposed to be’, laughed and said “bruh”.
the girl has been this way prior. 2 times. This is why I am now sending feedback. I love the company and the food is perfect for my health issues. Location is super convenient. **The manager has been beyond kind and helpful.
The item issue could have been an easy fix. And I’d feel great to continue ordering here. But the customer service is not good. It was bad. Treated like a inconvenience and well, … like I am stupid. I didn’t feel great leaving there.
Mike D.
The only thing we asked to be omitted from the top was the agave and the bowl was missing the chia seeds, cacao nibs & vanilla drizzle.
Charmaine R.
I like the variety of healthy products Nektar offers and the online ordering capability that I use often. However, the inconsistency of the add-ons can be frustrating in what is delivered as there is a wide variance in what I get. For example, on the Protein Power bowl I ordered today, I like to add the vanilla chia cashew pudding layer. Today there was barely a detectable layer and more likely a single scoop, whereas in previous orders you can see a layer of the chia seed. This inconsistency can be destructive for my value as a customer as I regard your product more in the premium space and thus elastic within my budget. If I am going to spend money on your products I want to feel like I am not wasting money on the add-ons as it is not enjoyable to have to challenge an employee who likely made the product to why it is subpar, not to mention I am super busy with my career, children and life and the energy required is often not worth the effort. When this happens it makes me consider maybe I’ll wait a while until I order Nektar again. I hope you carefully consider how to improve the consistency of the products as I do enjoy them overall.
Walter DinarteGoogle
Absolutely! This Nektar Juice Bar store is an absolute gem. From the moment you walk in, you're greeted with a vibrant atmosphere to the amazing taste of their acai bowls!! Great place
I ordered a drink online and picked it up without a problem. However, I'm pretty sure they gave me the wrong drink or added ginger to mine (Popeye Acai).
Tim R.
I love ordering from Nekter. Their smoothies and bowls are all delicious, and their products help make me feel like I'm giving my body the nutrition it needs. I frequent multiple locations and always have a great experience.
Ross BehrmanGoogle
Can y’all please follow the recipes. I am so tired of ordering the same thing and having it different everytime. Today was the worst. The bowl was all watery with no flavor and just pathetic. I literally had to throw it away. Always an adventure at this location…
Response from the owner · November 3, 2023
Dear Ross Behrman,
Firstly, I want to extend our sincerest apologies for the inconsistency you’ve experienced at our Tatum Point location. We completely understand your frustration at not receiving the same quality product with each visit, as consistency is a key component of our customer service commitment.
We're disheartened to hear that your bowl was not up to our standards, being watery and lacking in flavor. This is certainly not the experience we aim to provide. Your feedback is critical in helping us improve and maintain the quality of our offerings.
I assure you, we have revisited our training procedures to reinforce the importance of following recipes precisely to ensure every item we serve is delicious and consistent.
We’d be grateful for the opportunity to make this right for you. If you’re willing to give us another chance, please visit us again and speak with the manager. We would like to offer you a complimentary bowl, made to perfection, on your next visit.
Thank you for your honesty and for giving us the chance to improve. We hope to turn your next visit into a positive adventure.
Warm regards,
The Customer Care Team at Nekter Juice Bar Tatum Point
We ordered the açaí banana berry bowl, peanut butter bowl, and immunity bowl. We all loved them. They don’t skimp out on ingredients like some places do. We ordered for pickup, and they were ready within the estimated timeframe. Love the aesthetic as well.