This is my favorite location!! Always friendly and super fresh!!
Sea GraphicsGoogle
cathy taylor marissa jasmine and kassidy are my favorite workers! they always make my drinks correctly and deliciously i will be a customer as long as they are working ! nobody does it like them
What is up with the hours?? This is time people are off work, leaving the gym.
Response from the owner · March 29, 2024
Hi GI,
Thank you for your feedback. We open at 7am and close at 6pm every weekday. On the weekend, we open at 8am and close at 6pm. Our schedule has not changed. Could you please provide me with exact date and time of your visit so that I can investigate?
Feel free to stop by today, I'd love to meet you and explain if you have any further questions.
I appreciate your support and thanks again for your feedback,
Best regards,
I came by this morning after my daily morning jog to get a nice refreshing pb health nut the girl making I think her name was Taylor if I’m not mistaken (sorry if it’s wrong ) but she is super nice and friendly loved the smoothie will continue to get my daily dose of happiness at nekter!
Response from the owner · March 28, 2024
Hi Antonio,
Thank you for your fantastic review! I am thrilled that you enjoyed your refreshing PB Health Nut smoothie, and I am delighted to hear that our team made your experience extra special. I appreciate your support and can't wait to welcome you back for your daily dose of happiness at Nekter!
Warmest regards,
The 1 worker was busting her tail! She had 4 orders she knocked out and did it with a smile.
Chrystal RiceGoogle
The girls in the back are screaming at each other causing a big scene. So embarrassing for and very uncomfortable for everyone in here.
Response from the owner · March 28, 2024
Hi Chrystal,
I am deeply sorry to hear about the unpleasant experience you had during your recent visit to our store. Please accept my sincerest apologies for any discomfort or embarrassment caused by the behavior of some of our staff members. I stepped out to run an errand and this issue happened between two employees, I fixed it immediately when I arrived in the store.
Maintaining a positive and professional atmosphere is of utmost importance to me, and it is unacceptable for our employees to engage in disruptive behavior that affects the experience of you, our valued customers. I take this matter very seriously and will prevent this from happening again.
I hope to have the opportunity to restore your faith in Nekter and provide you with the exceptional experience you deserve.
Please don't hesitate to reach out to me directly on your next visit, I'd love to meet you :)
Warmest regards,
It was great! The food I ordered was ready when I came, and I was greeted with a smile. The only thing I wish you could add to your menu is a cookie dough topping option for your bowls.
Randy O.
I ordered online and my order was ready when I got there on time to pick it up.
Sarah KingGoogle
I was from out of town. I wanted an Acai Bowl similar to the one at Playa Bowl or Jamba Juice. The man behind the counter was very rude. He said they don't customize the bowls. The acai was made with cashew milk. I had never heard of this before and tried to ask what it taste like. He was very dismissive. I ask to get mango added to the bowl. He said the Bowl was pre-made in which was nor true. He said they would not alter what was on the Bowl. Craving an Acai Bowl, I bought 2. One for me and one for my family member to try. The bowls were horrible but the customer service was a thousand times worse!!
Response from the owner · March 28, 2024
Hi Sarah,
Thank you for your feedback, I sincerely apologize for the disappointment and frustration you encountered during your recent visit. Providing exceptional customer service is my top priority, and it's disheartening to learn that we fell short of meeting your expectations.
I deeply regret the communication breakdown you experienced with the previous store manager, he is no longer working with us. It is never our intention to be dismissive or rude, and we apologize for any discomfort caused. I will be addressing this matter internally to ensure that all our team members understand the importance of courteous and attentive customer service.
Regarding your concerns about customization options, I understand your desire to tailor your order to your preferences. While we do have a standard menu, we strive to accommodate special requests whenever possible. I apologize if there was a misunderstanding regarding the availability of customization options during your visit. Your feedback will be used to review our processes and ensure clearer communication with our customers in the future.
Furthermore, I apologize if the taste of our acai bowl did not meet your expectations. We take pride in the quality of our ingredients and the flavors of our bowls and smoothies and juices, and I regret that we did not deliver on this occasion. Your feedback regarding the taste and texture of the acai bowl will be shared with our team for further evaluation and improvement.
I genuinely appreciate your feedback as it helps me identify areas for growth and improvement. I hope to have the opportunity to make amends and provide you with the exceptional experience you deserve. Please reach out to me directly on your next visit, I want to make sure that your next visit exceeds your expectations.
Warm regards,