The rating and counts above are store-wide. 81 written reviews mention Açaí Bowls, newest first.
Anshu BGoogle
I love the flavor of their açaí bowls but i have two complaints. 1) my bowl is often only 3/4 full, makes you regret spending $11-12 for something you could've made at home. 2) i don't like peanut butter and have asked to replace it with almond butter the last two times. the employees happily do that but they upcharge $2. i have asked if they're removing and adding another ingredient, can they remove the upcharge- they say the computer won't let them. on top of that, the almond butter they add is barely a spoon's worth. so overall I pay $14 and don't get enough quantity for the money. i would love to give them more business and come weekly but it's just too much money and frustration.
Great smoothies and bowls after a workout, friendly staff, and very easy to order on mobile.
Mari CruzGoogle
I love coming here after a run, the açaís are to die for and i enjoy every experience i get coming here! 10/10 recommend:)! Personally I love the peanut butter bowl, but I went with the açaí superfood one today.🤞😄
This location and new management is amazing. I love the protein power bowl which keeps me fueled and full after working out. The store is always clean and the staff is very friendly and helpful with any questions.
My recent visit to Nekter Juice Bar left me feeling more frustrated than refreshed. What should have been a quick and healthy pick-me-up turned into a customer service nightmare. I ordered a specific açaí bowl, looking forward to the delicious and nutritious blend. Unfortunately, when I received my order, it was completely wrong. The toppings were all off, missing some key ingredients I was craving.
Disappointed but hopeful, I politely informed the employee about the mistake. Instead of a quick apology and a fix, I was met with a complete lack of customer service. The most shocking part? They refused to remake the correct açaí bowl without charging me again.Essentially, I was expected to pay twice for their mistake!
This whole ordeal left a bad taste in my mouth, and it wasn't from the açaí (which I never got to enjoy). It's simply unacceptable that such a basic customer service principle – correcting their error – was completely DISREGARDED!!!
If you're looking for a place that values customer satisfaction, Nekter Juice Bar might not be the best choice. My recommendation? Head elsewhere for your healthy açaí bowl fix. There are plenty of other great options out there!
I’ve been going to this NJB for a while, but the customer service here is beyond pathetic. Today, I came to purchase smoothie. I tipped them 18%, but they made a bowl instead. I requested a refund or my smoothie. The two women reacted very rudely by yelling at me. I am a repeated customer and have never been subjected to this kind of behaviour. For the sake of the business, I urge you take an immediate action. $17 for a smoothie and being disrespectful is just not a smart business decision.
One of the two women said “I don’t want you to see you again”. After heated argument, they made small size PJ&B smoothie that tasted like garbage, but again refused to give me a change since I ordered medium size? My experience at this shop is just like a mafia style criminality. How can you take my money without giving the product I paid for?
The last 3 times I’ve been there…. Slushy Choco PB smoothie, and the açaí bowl was not filled nor my strawberry banana protein shake ….. shrinkflation! You guys are cutting back on product and charging more and still expect tips:
Sandi C.
It was great! The food I ordered was ready when I came, and I was greeted with a smile. The only thing I wish you could add to your menu is a cookie dough topping option for your bowls.
Sarah KingGoogle
I was from out of town. I wanted an Acai Bowl similar to the one at Playa Bowl or Jamba Juice. The man behind the counter was very rude. He said they don't customize the bowls. The acai was made with cashew milk. I had never heard of this before and tried to ask what it taste like. He was very dismissive. I ask to get mango added to the bowl. He said the Bowl was pre-made in which was nor true. He said they would not alter what was on the Bowl. Craving an Acai Bowl, I bought 2. One for me and one for my family member to try. The bowls were horrible but the customer service was a thousand times worse!!
Response from the owner · March 28, 2024
Hi Sarah,
Thank you for your feedback, I sincerely apologize for the disappointment and frustration you encountered during your recent visit. Providing exceptional customer service is my top priority, and it's disheartening to learn that we fell short of meeting your expectations.
I deeply regret the communication breakdown you experienced with the previous store manager, he is no longer working with us. It is never our intention to be dismissive or rude, and we apologize for any discomfort caused. I will be addressing this matter internally to ensure that all our team members understand the importance of courteous and attentive customer service.
Regarding your concerns about customization options, I understand your desire to tailor your order to your preferences. While we do have a standard menu, we strive to accommodate special requests whenever possible. I apologize if there was a misunderstanding regarding the availability of customization options during your visit. Your feedback will be used to review our processes and ensure clearer communication with our customers in the future.
Furthermore, I apologize if the taste of our acai bowl did not meet your expectations. We take pride in the quality of our ingredients and the flavors of our bowls and smoothies and juices, and I regret that we did not deliver on this occasion. Your feedback regarding the taste and texture of the acai bowl will be shared with our team for further evaluation and improvement.
I genuinely appreciate your feedback as it helps me identify areas for growth and improvement. I hope to have the opportunity to make amends and provide you with the exceptional experience you deserve. Please reach out to me directly on your next visit, I want to make sure that your next visit exceeds your expectations.
Warm regards,
The Nekter Juice Bar in Rockwall is THE BEST. The owner is fantastic and remembers repeat clients. I appreciate the ability to customize my orders to avoid extra sugar and love the delivery option. They always have items in stock and are friendly and fast. Highly recommend if you enjoy smoothies, protein smoothie bowls and chia pudding.
Response from the owner · March 28, 2024
Hi Susy,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at our Nekter Juice Bar in Rockwall. Our team takes great pride in providing excellent service and high-quality products to our valued customers like you. We're delighted that you appreciate our ability to customize orders and our delivery option. Your recommendation means the world to us, and we look forward to serving you again soon!
Best regards,
The Nekter Juice Bar in Rockwall is THE BEST. The owner is fantastic and remembers repeat clients. I appreciate the ability to customize my orders to avoid extra sugar and love the delivery option. They always have items in stock and are friendly and fast. Highly recommend if you enjoy smoothies, protein smoothie bowls and chia pudding.
Logan K.
I love açaí bowls and Nékter has some of the best. I ordered through the app and picked up in store. It was an easy and efficient process and if it weren’t so expensive I would come more often.