My bf and i come here all the time. We order ahead for pickup. The food product is always great quality and is always ready on time when we get there. But the customer service is kind of lacking. They never do anything bad per say but they just never speak or even smile even though I say hello. They just wait for you to tell them what you want or what your pickup name is and they quietly hand it to you. Just feels a bit unwelcoming. However, I’m writing this review bc today was slightly different. The lady was just as silent and non-smiling as always but we had just jogged in 90° heat to get there and i was visibly sweating and dying of thirst. We had just come from the Chipotle next door where the cashier refused to give me a cup for water (even though we did buy something there). So when we got to Nekter i asked them instead and she got it for me no questions asked! Keep in mind Nekter doesnt even have self-serve fountain drinks like Chipotle does. So not only did she get the cup but went in the back to fill it up for me with water AND ice. I was very grateful.
Amy A.
Great 👍
Jennifer M.
I've visited the store several times and the staff member never smiles or gives a friendly greeting. Never had a welcoming experience.
Michele R.
Staff is great, fruit is always fresh. We always order in large orders and everything is always correct
Tierny W.
Absolutely Delicious!!!
Jolene D.
Excellent
Ivana MayoGoogle
The smoothies that I have tried are great. I did have an unfortunate experience with service. When I came in it felt like I was disturbing them. When it came to stating my name for the order, they got it wrong even though I used one letter and even tried to confirm the letter. I was having trouble hearing and I couldn't read the person at the counter's lips because we need to wear masks. I drew the letter in the air to confirm. I'm not sure if they thought I was being rude, but they placed a different letter right after I confirmed it. Kind of sucked, but the smoothies are good in my opinion.
Response from the owner · May 4, 2022
Thank you for providing us with your valuable feedback. We're disappointed to hear that your experience wasn't exactly to your liking. We hope you give us another chance soon, so we can share an even more positive experience.
My suggestion would be to have a customer service chat or number to communicate any problems with orders. My order was missing ingredients that I paid extra for and I simply lost my money.
CJ S.
The quality of the bowls and smoothies is the best in the area! Fresh and delicious