Google
I love Nekter but I’ve had a few bad experiences here. Yesterday morning I went with a friend to get a smoothie. We got there at 9:45am and were told it would be a few minutes because the blenders needed to be washed. After 30 minutes of waiting for 2 smoothies I had to leave to go to work. I did not get a smoothie or a refund. My friend stayed and had to wait 20 additional minutes before she got her order. There were only 2 orders in front of our and the barista continued to take at least 4 additional orders before starting on the first order. The last few parties behind us were told it would be a 20 - 25 minute wait for their order and ended up waiting over an hour. I used to come here at least once a week but between this experience and 2 other poor experiences with staff being rude I’m unsure if I’ll be returning. I love the açaí bowls, juices, and smoothies here, but the customer service could use a little work.
Response from the owner · July 27, 2024
Hi Caden, Thank you for bringing this matter to our attention. Efficient and professional customer service is very important to us and we apologize for falling short. Please call us at 406-219-2121 or send an email to [email protected] at your earliest convenience; we would like to be able to show you the standards Nekter holds!