Smoothie reviews · Nekter Juice Bar - Denver

Always a good smoothie!

Love smoothies from Nekter! Good customer service!

Edit -- I have been here a few times now and I definitely would recommend their BOWLS & juices over their smoothies. Their Orange Cruch & Banana Berry Blast are my 2 favorite go-to juices! I got their PB Mocha last time and I couldn't even drink it. It was just too chalky tasting and not super flavorful.

Grabbed a Elderberry smoothie (YUMMMMM) and had the nicest young lady help me, its so rare to have such great customer service these days so wanted to give her a shout out.. Thanks Tatiana, you were refreshing and much appreciated!

They forgot half my order. I ordered a protein bowl and green smoothie. Only got the protein bowl. UPDATE: I gave them a second chance and next day they missed half my order again. These is a LOW VALUE business.

I used the app for the first time today for pick up My husband went to pick up and was given someone else’s order, He went back and someone found our order but I thought the first app order included one free smoothie?? 27.00 with tip today Just glad to get the right order

My smoothie was ready to go on time after placing an order online and I was happy about that! However, the ladies working in the store just were not as friendly as I would have expected as someone who has worked at a similar place in the past. My smoothie was good, just a bit too sweet for my liking.

Always very good smoothies here!

Smoothies are always excellent!

Smoothie tasted great!

Smoothie tasted great!

I’ve been unable to use the in-line app lately. It finally worked so I showed up 20 minutes later and the guy asked my name and went back to making smoothies. Didn’t tell me anything. I waited another 10 minutes and asked if my smoothie was ready. They hadn’t even started and decided not to let me know. I know it gets busy but let me know? The app said 15 minuets I came in after 20 and waited 20 more with no explanation or communication.

Great smoothie

Nice place. They do provide vegan and gluten free food, juice, and smoothies.

The smoothies here are actually tasty. However, it appears that this place is poorly managed. I’ve never had an order I placed here for a scheduled time actually be ready on time. Generally, I will receive it about ten minutes after the scheduled time. It’s frustrating when I leave my apartment a little early in order to grab some breakfast here, only to then be asked to wait extra time, despite taking the time to make a scheduled order. I’d be more understanding if it were just a one or two minute delay. Heck, even a five minute delay on a busy morning. But when I walk in, and there’s no one in line or even waiting, and I have to wait about ten minutes past my scheduled time, it’s annoying. Don’t offer pickup for scheduled time if it’s not actually going to be ready on time. I have noticed that even if there is no line, employees are still bombarded with online orders. Management needs to handle it and make sure they are staffed accordingly. You can’t place the blame on the employees if management isn’t providing the proper support. I understand that COVID has made things difficult, but this place is pricey, so I think they are in a better position to put in an extra helping hand. If not, I don’t see why the owners can’t come in and help their employees. Also, I shouldn’t have to call three times before someone actually answers the phone. If your employees are so overwhelmed that they can’t even have a second to answer the phone, there’s a problem. If your employees are slow, retrain them. If they are understaffed, then management should get in there and help them. If this were a one time thing, it wouldn’t be an issue. But it’s a recurring problem. Employees deserve better. It’s not like I walk in there and they aren’t working. They are always working. So clearly, they need help. The first time I had this happen I literally heard an employee ask why no one was in. Support your employees, they’ve held you up through a pandemic. Edit: my order was not ready on time. I arrived with my pup a few minutes before 10:15. I went inside at 10:20 in order to give people extra time to have it done. If I scheduled an order for 10:15 and I walk in at 10:15 and it’s not sitting at the pick up station, then it’s not ready for me. When I went inside at 10:20, my order was not ready at the pick up station. So please do not try to publicly be dishonest, because now I’m just not going to return to your store if you’re going to tell me I’m lying. And judging from other reviews, this is a recurring issue. I mean, I’ve seen it in person for other people who have come in to pick up scheduled orders while waiting for my own. Do you really think I went out of my way to just make up a google review for a random juice shop? You lost a customer. I’m also unsure what miscommunication occurred? I went inside to pick up my order scheduled for pick up at 10:15. I went inside at 10:20. I gave you extra time before even going inside. I didn’t speak to ANYONE while inside because when I saw absolutely zero prepared orders were on the pick up station, I went back outside to my dog. I called at 10:21, no response. I called at 10:22, no response. I called at 10:23, then your employee answered and told me my order was now ready. I’m not trying to be grinch over eight minutes, but it’s frustrating when this always happens (again, clearly a pattern for others based on reviews) and when I go out of my way to order in advance (in order to avoid waiting.... that’s also why I brought my dog on the walk with me in the first place... scheduled orders should be in and out). Telling your customers they are liars is a sure fire way of losing business which is why I also removed a star.