Dragon Fruit bowl is always the best! Great service everytime I go. I have been noticing how their workers are basically overworked like slaves. Never any help. Everytime I go, im greeted by Taty I believe. Such a beautiful young lady who has always been a diligent worker no matter the volume. I do wish they'd do something about the terrible management they have here. They really don't care about their employees & you can obviously tell.
Response from the owner · March 25, 2021
Thank you for coming to Nékter and enjoying the Dragonfruit Bowl...and agree it is delicious! We have wonderful hard working employees at our store and are staffed proportionate to the business that is coming in. We care very much for our Nékter team. I would like to discuss your comments and concerns further, please reach out to me at [email protected] or [email protected]. Thank you.
Stopped first thing in the morning, obviously the young female employee was not happy to be there.... Walked by me twice without saying anything then walked up to take my order or I assume so because she didn’t say anything. I addressed her with a big happy good morning and what I got in return is what do you want???? I again says good morning with nothing in response. I proceed to say this is not how you treat customers and left. She then summoned up the strength to sarcastically say have a nice day.
Response from the owner · March 24, 2021
Hi Kevin, we're so sorry about your experience and will resolve this issue immediately with the employee. Thank you for your feedback and we would like to invite you back to the store to remedy your visit.
Had to wait almost 20 minutes for just two açaí bowls. I felt bad for the two ladies working there they were slammed.
Response from the owner · March 8, 2021
Hi Kiana, we're so sorry about the wait for your order, that day was extremely busy. We would love to offer you a gift card to make up for your wait time at our store.
Please contact the store email [email protected] to coordinate with the manager to receive your gift card.
I am so sad to be writing this review. I love nektar and I always order the mango açaí bowl from here and it’s amazing, but today just now was the exception. I always order mine w out coconut pieces on top and with out pineapple on top and I add to my order extra banana to have more fruit and extra granola even tho they already add a lot granola on it own. Today I decided to add and pay for extra agave in the mango mixture and on top, I added and payed for extra banana and decided to not ask for extra granola since other times they put a lot on the bowl but today it was completely disappointing. My mango mixture came so watery like it wasn’t frozen at all. It did not taste good like other times, it tested less sweet and less fruity, nothing like other times. The top had less than a half of a banana, the bowl had nothing, It had like 5 pieces of strawberry and barely any granola at all. There was not agave on top bc I know how it tastes w it and looks and it was nothing like my previous orders. I am sooo disappointed with this order. My bowl came half filled. I did not get what the pictures show and what I have gotten other times. I barely got any mango mixture. This makes me sad bc often times this is my breakfast and I pay for a service that I should get done right. Nektar is my favorite place and I am disappointed. The bowl tastes not good at all and it’s all watery with in 5 minutes of me having it. I wish someone would give me answers and a solution bc I have no motivation to ever get Nektar at all.
Response from the owner · February 7, 2021
Hi Alejandra, it makes us so happy you love Nekter so much. We're so sorry that you were disappointed with your order and we would love to remedy your visit with us.
Please email the Nekter Manager at [email protected] so we can get you taken care of and correct your order placed on the 6th.
Smoothie bowl was okay, taste like water and super super thick. Would just get a smoothie instead
Response from the owner · November 18, 2020
Hi Missy
Thanks for the feedback! I’m so sorry you had a bowl that didn’t taste great. Please let us know next time so we can correct this for you. Hope to see you in the store again soon.
This nektar continuously has the slowest service ive ever seen. Its clear that they are attempting to hire young students, which is kind, but there is little to no supervision and this results in extreme inefficiency and a turtle’s pace.
Response from the owner · November 18, 2020
Hi Hannah
I’m so sorry you had a slow experience at our store. We do like to give students chance at working at our store, but that doesn’t mean you should have to wait long for your product. We are sorry! Please come in again soon we would like to make it up to you. We are under new management and changes have been made.
Hi Dylan
I am so sorry your smoothie was not great when you visited us along with a bad experience with our staff. Please email us at [email protected] we would really like to make it up to you!
Extremely disappointed in this Neckar location. I like Neckar juices but the staff they employ is ruining their business. I ordered a juice on the app and it told me it would take 15 minutes to be ready, after arriving to Nekter 25 minutes later I arrived to the shop completely empty with no customers, and also no employees around for a second I thought they were closed. All of the employees were sitting in the back room and never even acknowledge me coming in. 5 minutes later someone came out of the break room to help me and I asked for my juice and he responded “ oh your juice is next up to be made” AT THIS POINT IT HAD BEEN 30 minutes from when I ordered on the app. With no other customers. Unacceptable I canceled my order and will not be ordering again.
Response from the owner · January 26, 2021
Serina
I am so sorry you had this experience at our store. Ordering on the app is supposed to ensure that your drink is ready when you come in, we are sorry this didn’t happen for you. Please email us at [email protected] we would like to make this up to you!