Service was good and the pick up option works great. This was the first time I have had an order problem. The first bowl was perfect but the second was runny and the consistency of a smoothie. Kind of a bummer. Normally everything is great!
Pamela H.
Quick and efficient. Smoothie was expertly made and delicious!
Matt N.
I made a mobile order. When I arrived 15 minutes later they had not seen that I had made the order. Then they said they would start the order. Because I was in a hurry I went to a nearby store for another errand to save time came back and they still had not started the order. There were 3 employees and only one other customer. It took over 30 minutes for them to make the juice from order to receipt. . I paid 16 for a large juice. I did ask for ice but they prefilled the cup to the top with ice before adding the juice. Then the left over juice in the pitcher and they didn’t offer to give me the extra. I guess it was going to go In The trash. It makes no sense that I would pay all that money for a half a cup of juice. 30 minutes after I ordered it. I love the juice but there always seems to be some dumb issues like this at this location.
Samantha C.
Very good service
c U.
Awesome Açai bowls & smoothies!
So delicious!
The girls working were very friendly & professional
Jessica S.
I am happy I got this survey as I Planned to write to share my experience.
I placed my order through the app & I was hoping someone could run the smoothies to my car as I had my sick kiddo in the car with me. I called the store 3 times prior to walking in with my sick kid. I had expected it to be busy if phones weren’t being answered. I walk in to find the store empty & the Nekter employee sitting at the counter looking at her phone. She takes her time coming to the counter. I asked if they answer the phones, she nodded her head & said no. I told her I can’t imagine that would make the owners very happy. She stared at me blankly & asked if I needed anything. I said I needed to pick up my order. I gave her my name. She confirmed a question she had on my order,set the Smoothies down without another word & walked back to the counter to sit & stare at her phone. I have never in my life seen an employee care less about what they are doing. Maybe Audgeny just likes making smoothies but doesn’t like to work with customers. The only way I can imagine someone so disengaged is if they are high. There was another employee there who also seemed to not give a hoot. I’ll order from university
Candice HillGoogle
In terrible need of new management. I typically go to the Littleton location with no fail but this was the closest location at the time. I ordered online and came to pick up when it was due to be ready. They advise system error and couldn't find my order. Employee was trying to call management but getting no answer. I had a meeting at a certain time and could not wait for them to actually make it. Hopefully the charge doesn't go through from my bank.
Response from the owner · June 16, 2022
Hi Candice
Unfortunately we were affected by a system wide outage during the time of your order which resulted in online receipts not coming through our system. This is not a normal occurrence and I am sincerely sorry that we were unable to make this right for you at the time. Please rest assured that a full refund has been processed for your order. We hope you will try us again soon!
Lazy employees turn off their mobile ordering about 95% of the time
Response from the owner · June 14, 2022
Hi Henry
Sorry, we had some online ordering issues briefly today and had to turn it off. It is back on and working. Sometimes we have to turn it off because of staffing issues and not having enough employees working. Hope you will try it again. Thanks!
My order was wrong. I purchased 4 items and all were missing the additions I had made. The smoothie was missing the added banana and the bowls were missing the chia pudding and the mango bowl was the completely wrong base. I paid for all these extras and didn’t receive them and I found out after I left the store.
Nicole B.
It was an easy process from online ordering to picking up at the store. The product was fresh and inventive. We will certainly be back.
Leigh-Ann L.
Friendly , quick staff. My orders were mostly correct- missed the granola and cacao.
Beebee G.
Ordered a juice cleanse ahead of time, and the pickup was quick and easy! So far really enjoying the juices and smoothies.
Tiffany F.
Forgot the almond butter, second time this week :(