3620 E Highlands Ranch Parkway, Highlands Ranch, CO
4.6
2,042 guest ratings·1,488 written reviews
Hanica LaGigliaGoogle
Came here for an açaí bowl. I asked for gluten free granola since I have celiac disease and when I took it home and started eating it, I instantly knew it was not gluten free granola. Within 10 minutes I was throwing up and was a wreck for 3 days. Do not come here if you have food allergies because the teenagers who work there don’t give you the right thing. Will never come here again.
Response from the owner · August 19, 2021
Hi Hanica,
I am so sorry about your experience on Monday. We are extremely appreciative of your feedback and take allergies seriously. Our owner would love to reach out to you, get more details and make sure this never happens again! Allergies are a serious concern and we want to do everything possible to make this right, as well as, ensure no one else has the experience you had. Again, we are extremely sorry and dedicated to making things right. Have a wonderful afternoon and thank you again for letting us know!
I generally love this Nekter location. They are friendly and I love everything on the menu. However the last few times I have visited I have been a bit disappointed as my online order was not correct (I did not get the size I paid for) on one occasion and the menu has been limited not including peanut butter items.
JeffGoogle
I've been in several times now. This location can take a long time to get your order. I'm not sure if it's an under staffed situation? But, the employees who are there are hustling.
Response from the owner · August 19, 2021
Jeff, we appreciate your response! We do our very best to be as timely and efficient as possible and we take your review seriously. We will work to improve the situation and we are so glad you enjoy dining with us. Thank you so much for the feedback and have a great afternoon!
Nektar abuses gig workers to fetch their fruit and tip next to nothing. The drinks you enjoy were supplied by underpaid, poorly tipped Instacart shoppers. Today they ordered 130 bananas with a $2 tip. Businesses like Nektar use Instacart which is a consumer app to take advantage of cheap deliveries on the backs of hard working gig workers. Businesses should use business delivery systems or tip properly. This also creates problems at Sprouts where consumers can’t buy bananas because of businesses like Nektar.
Had a not-so-great first experience where it took 45 minutes and 3 attempts to get the order correct, but Laura (the proprietor) made it right. We stopped back by a few weeks later, after exchanging a few emails about our first experience, and saw a night-and-day improvement on our return visit. Turnaround times on orders were under 10 minutes and the order was right the first time. Will definitely stop back by in the future. Thank you Laura!
The açaí bowls are good but the store is poorly run. When placing an order, you are ignored by the staff as they tend to online orders, but when you order online the pickup time is ridiculous. We waited over 30 minutes today for a single açaí bowl as the teenage staff were chatting with the other teenagers inside instead of tending to guests.
Overall, food is good but really over priced and the service is poor.