This place is AWESOME! All the helpers are so sweet and always accommodating. The juices are soooo good and are great to start my day! 10/10 recommend!
Response from the owner · November 2, 2021
Marie, Thank you for the awesome feedback. It is truly touching to know you think so highly of us! We look forward to providing you with more great experiences in the near future. Hope you visit us again soon!
Service here is terrible love the products but can’t stand the service.
Response from the owner · October 12, 2021
Oh no! This isn't the kind of experience we want to hear from our guests! Can you please email us at [email protected] when you get a moment? We'd like to find out more and would greatly appreciate your help learning more!
Alyssa went above and beyond for me and showed great customer service. I really appreciated it and will definitely be coming back because of her. The smoothies are amazing too.
Response from the owner · October 5, 2021
Hi Kristina, thank you for the kind words. I have passed this onto Alyssa and I am sure she will be thrilled. We always love team member shoutouts :) See you back soon.
I got a delicious smoothie from here via DoorDash and it was great! I love the sweetness from this place. Not too sweet and it was a just taste abs healthy smoothie booster for me!
Got my recommendation! Come and get yours
Cheers
Response from the owner · September 15, 2021
Hi Andres I am happy to hear that we've exceeded your expectations and look forward to continuing to do so! I love smoothies as a mid day pick me up and if you haven't already you should try a bowl next! Look forward to seeing you back soon.
It would be delicious if they didn’t forget something EVERY SINGLE time I order. Went to another location and it was perfect. Wasted money coming here. Too bad I really like it.
Response from the owner · September 2, 2021
Hi Tiffany I want to thank you for your feedback and sincerely apologize for the inconvience and inconsistency you have recieved. If you could please email [email protected] I would love the opportunity to make this right.
I’d give no stars if I could! The 3 little girls making the drinks where too busy laughing, joking, and not wearing their wask... what really started getting to me was they were talking all over the drinks like we are not amidst another covid breakout... I had to throw my drink away. Pathetic service
Response from the owner · August 24, 2021
Hi Jei, I appreciate the feedback as this is not our standards. We do require all of our employees wear a mask to help keep everyone safe. If you could please reach out to [email protected] I would like to gather more information from you and make this right.
Hi Mike I apologize for the inconvenience but due to many break ins and the safety of our team and customers we decided to switch to cashless. If you haven't done so download out Nekter app to make ordering easier. We hope that your next visit is five stars.
first time here, was in mood for a healthy fresh juice and we were in the neighborhood.
the juices we ordered was good and probably fair average price as compared to other places but she it was our first time, your cashier could be more hospitable and more friendly.
I mean we didn't get bad service but they could've been more helpful especially when we were wanting to do a juice fast cleansing!
Response from the owner · May 17, 2021
Thank you for providing us with your valuable feedback. We're disappointed to hear that the customer service you received was not five star worthy. We hope you give us another chance soon, so we can share an even more positive experience.
Two stars because the people were at least hospitable.
We love açaí and have been trying fresh juices, açaí and smoothies up and down east coast and Cali and now we have been working on Houston locations since last summer.
This place failed in taste, and freshness.
Resulting in poor taste.
If I’m super thirsty in the area- I may give them a second chance.
Maybe - I wish them luck if they revamped the recipe and tried new source of ingredients
Response from the owner · May 10, 2021
Latoya, Thank you for your review. Please know that customer happiness is our top priority and we are upset this has not been your experience. Our menu is very versatile and it allows you add or subtract the items to meet you liking. If you could please reach out to [email protected] I would love to make this right!
I stopped by based on a recommendation and because I was excited to find a place close to home instead of driving to Katy. Our order was wrong and tasted like it was missing key ingredients. It just did not have the flavors I expected. It's fresh tasting, very pretty, and the prices are kinda steep so I'm glad I had a coupon. Very disappointed in my first impression. I will continue the drive to Katy.
Response from the owner · February 12, 2021
Hi Rita I apologize that your visit with us was less than five stars. We can definitely offer some suggestions either based on what you're in the mood for or what health benefits you're looking for :) We love to hear that you used a coupon. Our Nekter app allows you to earn points and redeem coupons on your future orders to save you money. Please feel free to email us at [email protected] so we can make this up to you.
Yesterday morning I went to try this green detox juice and just taste freaking great yes even though I didn't have Debit nor Credit card customer service will look pretty decent I hope I'll try this again tomorrow I'm definitely going to recommend going there helping me lose the weight off and it showed immediately something cash is not a big deal at least you try to help me out.
Response from the owner · December 17, 2020
Hi Christian! Thank you for sharing your positive review! We're happy to know that you've had a great experience with us and look forward to your next visit. If you haven't done so download our Nekter app! It allows you to order and pay ahead of time to make it more convenient :)
The manager Nicolina was very helpful and pleasant! I ordered The Pink Flamingo , it was very refreshing and tasty! Great job To the new kid on the block at Town Square , awesome job!
Response from the owner · December 17, 2020
Hi thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon! We are happy to be on the block!
i love this place! i never tried juices before but decided to give it a try. the management and the customer service is super great and the ambiance is very nice and chill. i believe they scored a great place/location, it’s exactly what the townelake boardwalk needed. the manager nicolina really took care of me and gave direction on what juice to get since i never tried it before. awesome!
Response from the owner · December 14, 2020
Alyssa, thank you for your 5 star review and feedback :) We are very excited to be in the area and are glad to hear you feel the same. Be sure if you haven't done so to download our Nekter app to earn points and rewards towards future orders. See you back soon.
First time in the store I wanted to try a juice cleanse. Ordered and paid about $48 , noticed there was a gift card deal buy $50 gift card get $10 card free. I asked the lady if I could just get the gift card instead since was already almost spending $50. She said no you can do it the next time... she must not know that there may never be a next time due to bad customer service. I juice frequently it a shame a new place in the area would be like this. You would have to know I was going to return if I still had a gift card. Not sure who the management is here
Response from the owner · December 10, 2020
Hi Racquel, I am sorry to hear that you had this experience at our location. It seems like there was some miscommunication when relaying our policy regarding the bonus card and I will speak with the employee to ensure this doesn't happen again. If you could email [email protected] I would love to make this right.