Service was great. The Protein bowl wasn't the tastiest, but I plan to select a different option on my next visit 👍🏼.
The cashier let me know i could make changes. However; I always like to try the menu items as is before making any customizations.
Response from the owner · August 24, 2020
LaToya, Thank you for your 5 stars. Remember you can always add or take away ingredients to build your perfect bowl! Hope to see you soon :)
Hi! I give this 5 star review because it was perfect! It was really refreshing and good and i saw that you guys add REAL fruit and it was perfect! Thank you!
Response from the owner · August 24, 2020
Johanna thank you for the 5 stars :) at Nekter we thrive on using all fresh and real ingredients. If you haven't done so please download the Nekter app to earn points and rewards towards future orders!
We ordered through uber eats and were missing two items. We called the driver who said that’s all the items Nektar had given her, we called Nektar to confirm and heard them telling the worker who put together the order that the person forgot to include the two items. When the lady got back on the phone she blamed the uber driver for not asking for the two items that they didn’t give her. They were extremely unprofessional and pushy towards us, with a slight attitude to top it off. I’d just recommend Smoothie King or something.
Response from the owner · July 15, 2020
Meghan, thank you for your valuable feedback. This is certainly not how we teach our staff to handled a situation like this. We have already addressed your concerns to management and will be reviewing with the team the proper steps for a missed item from a 3rd party delivery service. Please email us at [email protected] so we can gather additional information and make this right.
Today for the first time I decided to visit the place, it is 8:40 am and the hours say that it is open, when I got out of my car to enter they closed the door without giving us explanations.
Response from the owner · July 6, 2020
Hi Karla, thank you for bringing this to our attention. Due to the current economic and health concerns, we adjusted our hours on the weekend from 9am - 7pm. There should've been updated signage on the store but could've blown away that morning. Nonetheless, the employees should've communicated that and accommodated for you given the confusion of opening times. Please email us at [email protected] so we can connect via email to make this right by you. It is certainly not the first impression we would ever want to make on a new customer. We will also be sure to make it clear on all platform's opening and closing times. Thanks again for the feedback, it is very important to us and our improvement.
Was very excited to check this spot out today and support our local businesses after our kids had survival swim lessons and did a fantastic job. They were looking forward to getting a smoothie since we can’t go to many places easily being plant based. We walked in, I was wearing a face covering, as a responsible adult since that is the local mandate. They would not serve us since my 2 and 4 year old were not wearing a face covering. The local mandate is not for kids to wear them so let’s get that right. As a restaurant that is also in the business and profiting off of individuals who want to be proactively healthy and take charge of their own health, this is a complete shame that their forcing children to wear them in order to be served. Truly.
Response from the owner · July 1, 2020
Katie, this is certainly not the first experience we'd ever want you or any customer to have. We appreciate you taking the time to support a local, new Katy business and take your feedback very seriously. You are absolutely right - children under the age of 10 are not required to wear masks. We oblige by this rule and take responsibility that our employees did not have the right facts. This is on us and we promise to do a better job of ensuring ALL staff has the correct knowledge about these new rules.
We really hope for the chance to make this up to you. We know we are SO much better than this. Please email us at [email protected] so we can get more info about your experience and make this right. Thanks again for your feedback, its the best way to improve.
- Andrea Young, Owner
Went in to try something new as I have never gone to a place like this before, one of the staff members Helene was very helpful in walking me through the menu and helped me pick out a delicious bowl, 10/10 recommend for the food and the outstanding customer service
I ordered the Green Apple Detox juice and the Mango Delight smoothie. Both delicious!
I ordered ahead on the app, paid in the app, and picked it up without a hitch. Great contactless experience!