The quality of the product and the quality of service has diminished over the past several months. Employees seem to be happy working there and it shows in their overall presence and unfortunately in the product being delivered.
We like the products and different types of food and juices and will continue to purchase with the hopes that things are going to get better.
We visit several of the nectar stores and this is somewhat the same experience at all of the stores we attend. It’s hit and miss. Sometimes it’s great sometimes it’s bad.
Nikki M.
The app is great and my juices always waiting for me on time.
Sarah B.
I like the açaí bowls. Last time I did on online pick up order and added mango to it. I didn’t have mango on it. The time before I went I wanted to get a greens juice. The juicer was broken. And the time before that they were out of produce. It’s young kids working there. No responsibility it seems
Amalia W.
Ordered through the app and my drink wasn’t even started until I came in at pickup time. I saw a lot of juices going into my drink rather than fresh fruits/veggies and feel that it may not be worth the cost.
Paige R.
I visit you guys often but my juice was filled with 1/2 of the fruit not blended at all. I didn’t have time to go back as I was on a lunch break or I would have. I threw it away as I couldn’t drink it like that. I took pictures to be able to show you though. I’ve never had an issue before. Thank you.
Trent G.
I placed my order on 13th it was placed for pick up on Friday evening the 15th and I have yet to get it. I had to call the store for them to tell me that they have not received shipment to fulfill my order. That I should call on Monday hopefully they have it but not certain . I have never had a problem before and I have ordered plenty of times. To say that if I don’t have my order by Monday I will be canceling my order and going elsewhere for my juice .
Theresa G.
My order was slightly incorrect. I asked for NO lemon (Citrus gives me migraines) and I am pretty sure there is lemon in my juice.
Virginia T.
I love Nekter juice bar but this last time my order wasn’t correct.
Emme R.
I got my usual of an açaí banana berry bowl and I am unfortunately disappointed by the quality of it. The fresh fruit is good quality, but when they were sliced, they were never separated, so the strawberries and banana were in a giant clump. And the “smoothie” is the consistency of a fruit juice, not even a normal smoothie. The bowls are supposed to be a thick consistency so it can sit it layers. Instead it’s like a smoothie soup where everything has sunk to the bottom. I love Nekter, but the quality this time was very disappointing.
Jennifer ClaytonGoogle
Took forever. Two people working - one clearly new - and the other one disappeared into back for a long time. Ordered three of the same drink, but one excluded two ingredients. 9 other customers came in after and new guy was trying to make everything himself. Ridiculously long wait. New guy finally went into back and told other female “you need to get out here and help”. It took twenty five minutes to get three greenies and we were the first people in there. I finally get the three green drinks and my green juice is orange. I asked “why is this one orange?” She said “because I added carrots”. I said, “I didn’t want carrots. I just wanted the ingredients I ordered - a greenie minus celery and parsley. That’s what I asked for and what I told the guy I wanted.” She said “yeah, that’s my fault - I will make it again.” What’s the point in asking for a specific drink if employees just randomly add whatever they want to it? Seriously… Might have been funny if it hadn’t made me late for work. This places continues to get worse and takes longer each time I go. Both employees seemed to care less about working. Customer service 101 tips - don’t add random ingredients to people’s orders and when customers orders a greenie - don’t make it orange. Seriously - not rocket science.
I placed an online order two separate orders that included three açai bowls and two juices. My husband showed up a few minutes past the pick up time expecting to be able to walk in and pick up the food right away since he wasn’t feeling well. They only prepared one juice and claimed they didn’t receive the other yet it is on my receipt showing the juices. Yet he is still at the store waiting for the juices to be made 25 minutes past the time that it was supposed to be ready. Will never use this location again
SEAN M.
I preordered the 2 day juice cleanse and it was supposed to be ready by Wednesday, May 18th at 5:30pm. When I arrived there were two employees in the store. They both seemed very busy even though it was myself and another customer. I told one of the girls upon check in that I was picking up my cleanse and she acted like she had no idea. She then ends up finding the bottles but had to pack them in the bags. They got a rush of like 4 customers, so I had to wait about 30 min for them to take care of the customers. I then received my order. The girl that helped me was friendly and apologetic about how long it took.